CrossCountry Mortgage, LLC

Jacob M 

on BBB

a year ago

I started the process with this company. But started getting very bad feelings when they repeatedly called me. I went with a different company and closed on a house. Cross-country mortgage continues to call me multiple times day grassing and call me from different numbers every time I block them. I've asked them repeatedly to remove me from their call list, they just hang up and call 5 minutes later. 

Mindy P 

on BBB

a year ago

They kept calling me after several months, once my information was entered for second mortgage search. Each time, I told them to remove my name from their call list, they just hung up, I had to block them. And different people, different phone numbers kept calling me from Cros Country Mortgage, and hung up on me again without saying anything or removing my name from their call list. This is a very bad company, they don't seem to have a centralized system, they just randomly have people calling to bother people for months. 

Margaret M 

on BBB

a year ago

This business has been calling me over and over and over! I love the company I have my mortgage in, I DO NOT NEED this Cross Country calling me!!!! Please stop calling me!! 

Steve F 

on BBB

a year ago

The post loan rating for customer service would less than 1 star if I could. It’s worse than dealing with a used car lot! When you call the answer is going to be what creates the least amount of work for whoever is answering the phone. God forbid you have any bank issues and a payment doesn’t clear in time. You will have to pay loan payments by cashiers check or western union for life of the loan 

Jasmyn S 

on BBB

a year ago

Review is directly related to ******** *****. For 3 months we have been asking her to correct mistakes made by her. She called us weeks before we closed and told us we would be closing and getting keys the following day. She obviously has no clue why she is doing since we didn’t get keys for another 3 weeks and had to find a hotel for the next 3 weeks to live in. She also took it upon herself to add two different home owners insurance police’s which we never agreed to. So now one of the is coming after us for non payment whe... read more

Martin O 

on BBB

a year ago

I must say Peter C and his team in cross country mortgage is very helpful when it was time to buy my first home. He was very patient he explained everything In detail. I am very thankful to them. If you are looking for a mortgage company please use Cross County mortgage speak to Peter C. 

Courtney S 

on BBB

a year ago

Representatives you speak with following a death of the loan holder have no clue what they are even talking about . I spoke to 3 different people and finally some help from the last representative. Get your employees some better training it’s worst enough dealing with a death but working with people who have no idea the process and what you need to submit make the process worst . O/10 don’t recommend this company 

Roberto C 

on BBB

a year ago

If there was one house left in the world and I had a chance to buy it, and I was told “the house is yours. Your lending company is going to be Cross Country Mortgage” I would rather go outside and find me and my family a nice cardboard box and some blankets to live in!! They really need to make 0 stars an option for this “business”. After being told I can do a loan deferment so I can rent the house out (I’m military and was moved on orders and my previous command was on on deployment) i called monthly just to be told that it... read more

Juanita B 

on BBB

a year ago

Juanita B I signed up with Cross Country Mortgage and gave my phone number I then decided to go with another Mortgage company and I opted out from sales calls, well that didn't work because since July 5th, 2023 they been calling morning , noon, and night, I block the number but Cross Mortgage calls from another number. I even called Customer Service the lady said she has opt my number out from their call list but this company is still calling and harrassing me almost every day now and I want it to stop! I'm recommending fami... read more