CrossCountry Mortgage, LLC

Joel B 

on BBB

a year ago

I wish I could give them no stars . As a first time home buyer I was lost but I had a awesome realtor that made this nightmare of a mortgage company better. What they did should be illegal are at least they should half to come up with all the money and time I waisted. I started the fha loan process on August 21st 2021 and found a house I liked under my pre approval amount I was approved for 325,000 and the house was 284,000. Went under contract had 15 days to be able to get my earnest money back if I couldn't financially get... read more

Greg K 

on BBB

a year ago

Terrible experience with Chris from the Independence office. He was the broker for the buyer of my home. The house was supposed to close on the 15th but didn't close until a week later. My understanding is that he completely failed to do his job, waiting until the last minute to get the needed paperwork from the buyer. He really didn't seem to care if the deal went through or not. Do not use him for any deals. 

Alex R 

on BBB

a year ago

Buying a home should be a personal and wonderful experience; however, our journey was anything but pleasant. It turned out to be the most challenging buying process we could have imagined. Our experience wasn't only the lack of presence with our realtor, but our main issue was with the disrespectful broker who was expected to handle our loan and closing. The broker recommended by our realtor came as a package. The broker was from a company called "Cross Country Mortgage." (Lazaros *********) The broker actually verbally disr... read more

Alicia W 

on BBB

a year ago

This place should be shut down. Incompetent staff and unable to handle even the simplest of tasks. They are now harassing me with phone calls and refuse to remove my info from their system. 

Jennifer D 

on BBB

a year ago

Unbelievable the amount of problems I had with them...was assured by Chris that my loan was good a week and a half after the closing date he informed me we had to go another direction, different type of loan. No communication between parties-their employees, that should be working together...thr right hand had no idea what the left hand was doing, when called out on it, I was basically shamed and told they were doing everything possible to make this loan happen...the closing was a joke, it's been over a month and still do no... read more

Lisa S 

on BBB

a year ago

After closing on our refinance and receiving checks for payouts to creditors, we noticed one of the checks were made out to the wrong creditor. The checks were for more than the actual payoffs were. One check was was made to a creditor we had two accounts. One check for payoff was enough to pay off both accounts because of no interest financing. We submitted proof of payoff of both accounts. We requested the 2nd check to the creditor be made out to us since we showed proof that both accounts were paid in full. Cross Country ... read more

Delmy J 

on BBB

a year ago

Inexperienced brokers that shuffle you around and do not care about you. After 9 months of being lied to I finally smartened up and found a reputable company that was able to get me a loan in 2 months. 

Lindsay H 

on BBB

a year ago

Harassment. Company will not stop calling despite being told, despite being cussed out, despite bad review left. Every department keeps calling. Started a refi/heloc application with one of their lenders, Robert ********, and was unsatisfied with his fast talking, pushy attitude. Told him I didn’t like him, did not want to continue, and hung up on him. Now CrossCountry keeps calling. Different lenders, Customer Satisfaction, management, etc. I have told every one of them to stop calling and remove my name and they will not. ... read more

Laura K 

on BBB

a year ago

Team ******, including Matt ******- worst customer service ever! Sorry I have to give them even 1 star. Matt was extremely rude & highly unprofessional to both my husband and me. We were assured this deal would be expedited, and I finally had to get the Branch Manager involved, Mr ******- who wouldn’t even call us to address the situation, only email. Then he too promised to keep us updated, but we had to find out from the Title company what was going on. They overpromise and under-deliver! Best mortgage team in the business... read more