CrossCountry Mortgage, LLC

Julie S 

on BBB

2 years ago

If I could give this company 0 stars I would. This mortgage company failed to meet the sellers deadline because of lack of effort and cost us a higher interest rate and additional payout to the seller. Absolute worst experience. I do not recommend this company. 

Julia C. 

on BBB

2 years ago

I would never recommend this company!!!! 1 star is a high rating. So many mistakes on our morgage down to listing our home at another address. That mistake messed up our insurance policy. 2nd we had to use them for escrow. They sent us and overage check i callled and let them know that didn't seem right. Then tell us a few months later we are negative in escrow. You can't get your questions answered by a live person they want you to use an email to communicate urgent matters. Our loan officer received their check and was nev... read more

Dmitrijs S 

on BBB

2 years ago

Stay away - first red flags - inconsistencies - constantly calling me AFTER CLOSING asking more banking paperwork to prove my income. Charged me 300% on missing insurance IN THE PAST - was not my fault - i bought a new one as soon as i found out ( Old HOI was cancelled because i did not reply in physical mail which was not even delivered ). 

Stephanie A 

on BBB

2 years ago

I had to give a one star or I wouldn't even have given them that much credit. This is by far the worst company to work with. They have constantly added money to my escrow which almost doubled my payment. I've given them all the documents they've required and it's still not fixed. You can not talk to anyone in that department, ever! When you call customer service they just take a message and nobody ever replies. I would refinance my house through my credit union but the interests rates are through the roof right now. So I'm s... read more

Virginia Z. 

on BBB

2 years ago

Terrible experience with Benjamin ******* in Wilmington, NC he was terrible, condescending tone almost from the very beginning. His online slogan is: "We are dedicated to answering any of your mortgage questions and will guide our clients through the home loan process to ensure an efficient and personalized loan experience." Not true at all!!! He was very Incompetent and not dedicated at all to answer any of my mortgage questions and did not guide me through the home loan process. He un-ensured me an non-efficient and un-per... read more

Cecil B 

on BBB

2 years ago

Taylor was extremely helpful and helped us throughout the entire process. No major issues on their part. We got a VA loan so some hurdles to get over but no big expense and we got it done. I would use again. 

Rose F 

on BBB

2 years ago

Do NOT use Cross Country Mortgage. They listed the wrong month, day, and year for my date of birth on loan documents and then claimed they did not know how to correct it. This caused a delay in closing which they wanted to charge an extra fee for. They delayed closing again and again and charged fees each time to lock in the interest rate. They were ready to close and then demanded more documents over and over again, always needing more fees to cover the delays. They sold my info to others since I immediately was bombarded w... read more

Jose H 

on BBB

2 years ago

This company is horrible they do not care about you at all your a dollar bill to them, if you do not qualify dont even bother trying to get guidance from them also they will just hard pull credit without your consent ecspecially Jennifer Kanaian You DO NOT want to work with her and her team she is god awful and by fart the worst person there 

Madison H 

on BBB

3 years ago

I cannot say enough good things about this team! We were out of state buyers. Joe kept us informed the whole time & answered any questions we had. It is obvious that the team cares about their home buyers and they go the extra mile to give you a good experience. My husband and I were so impressed. Joe Manglardi does not compare to any of the other lenders we have used. Absolutely amazing.