CrossCountry Mortgage, LLC

Affluencia M 

on BBB

2 years ago

This is a great company, they deserve a legitimate 10 star rating. 

Jessica B 

on BBB

2 years ago

First if I could put a negative 10 I would. I worked with Justin haven we followed every email to the “T” seems to be the only way to communicate this Justin man hire out people to work on our place and he will not pay him money promised because he doesn’t know how to work a deal we spent money we didn’t have and could have been in a better place financially I have every single email from this guy we responded quickly ohh also we have a pool professional installed and every inspector seen it right at the end he sends me. Ema... read more

Ashley K 

on BBB

2 years ago

I filled out a form for info about Cross Country Mortgage. I received a call advising of services offered. I decided not to move forward with their products and requested to be placed on their "do not call list". The company calls every day from a different number. Each time I answer the call and ask not to be called any more. I also block the number. They keep calling daily from a different number, in violation of my my multiple requests. I want this company to delete and destroy my contact info and not share it with anyone... read more

Ashleigh A 

on BBB

2 years ago

A+ professionalism. I am very impressed with this mortgage facility and I believe they deserve a 10 ? star rating. Thank you so much! 

Philip S. 

on BBB

2 years ago

LET ME START BY SAYING IF I COILD GIVE NEGATIVE STARS, I WOULD. I have had the absolute worst experience I have ever even heard of with Crosscountry. 0 customer service what so ever. I have never been lied to so many times in my life. All I want is help getting my check and it seems they don't care about anything other than my mortgage payment every month. I'm disgusted. Lost my roof in the hurricane, they have held my check to be endorsed for the last 2 weeks. I call, they tell me it will be sent out tomorrow. Tomorrow come... read more

DELTA M 

on BBB

2 years ago

took money out of my account that they were not supposed to and I have to wait 30 days to get it back... this is bs.. this is xmas money.. not everyone just has an extra grand hanging out in their bank account to use at your disposal... thanks for ruining my xmas 

Neal Y 

on BBB

2 years ago

Worst Customer Service in the Mortgage Industry. Spoke with a Viloleta. Did not have any compassion for service or resolving my complaint. All I wanted was to make a payment because it would not allow for me to do it online. But yet because of their online issue, she wanted to charge me a fee of $11.50 to process a payment because of their inept of their website. Why should I have to pay for their issue? Also, had a recording of a customer service rep last month mention to me that I was now allowed to speak on my partners/fi... read more

Doesn’t matter 

on BBB

2 years ago

Terrible - Make sure to pay your mortgage 45 days before it is due. Took them 23 days to process an electronic payment. Causing my 740 credit score to drop to 588 now I am contacting ****and Obviously BBB 

Mary H 

on BBB

2 years ago

I'm a realtor with Classic Properties in the Pocono Mountains area in Pennsylvania. I long time client and friend of mine used Cross Country at my recommendation. What I didn't realize was that He got to a call center phone number and assigned to a originator in another state. Long story short it was the worst lending experience I have ever experienced.... They delayed closing by almost a month, even after I got involved with the client to provide information. They charged astronomical fees associated with his loan raising m... read more