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Crestmont Hyundai
- Car Dealers
- Brunswick, OH
About this business
Crestmont Hyundai is The #1 Dealer in Customer Satisfaction. At Crestmont Hyundai, we pride ourselves on delivering the best customer service and dealership experience to Hyundai drivers throughout Northeast Ohio. With our commitment to excellence, appreciation for our customers, and vast automotive expertise, we offer an unparalleled experience for test driving, financing, and servicing vehicles! Hyundai models have all the elements you desire in a car: safety, dependability, comfort, performance and technology. We invite y... read more
Location details
2961 Center Rd, Brunswick, OH, 44212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do you items are too on your list because Ive already done this on ****** and multiple other platforms absolute worst, most unscrupulous company I have ever been a part of a consumer interaction with.
Business response:
Customer did visit our location along with numerous others but unfortunately he is not satisfied with the answers/results he is receiving from all. Everything checks out on his car as it is supposed to be. To help this customer we went a step further and had a factory rep here to assist. Again, everything has been checked out and meets factory specs but the customer is not content with this finding.
Worst dealership and customer service I've ever experienced. I recently purchased a 2019 ***** CX-5 with ****** miles on it. Upon taking it for a test drive we heard some grinding noises with the brakes. I didn't think much of it at first since the petal felt fine and the noise went away after driving for a bit. We decided to get the car and on the way home we noticed it would shake when breaking at higher speeds. I immediately called the salesperson back and told her what was going on. She said no worries and she would repo... read more
Business response:
We are sorry that you had a poor experience here. That is very unusual for this dealership, our goal is to provide the best customer experience possible every time. As we discussed when you were here we would love the opportunity to change your opinion. We started by having one of our technician inspect your vehicle while you were here. Our technician found that the brakes were still good but they are wearing unevenly. Even though we agreed the dealership had done nothing wrong we felt we compelled to do something to go abov... read more
Worst dealership and customer service I've ever experienced. I recently purchased a 2019 ***** CX-5 with ****** miles on it. Upon taking it for a test drive we heard some grinding noises with the brakes. I didn't think much of it at first since the petal felt fine and the noise went away after driving for a bit. We decided to get the car and on the way home we noticed it would shake when breaking at higher speeds. I immediately called the salesperson back and told her what was going on. She said no worries and she would repo... read more
Business response:
We are sorry that you had a poor experience here. That is very unusual for this dealership, our goal is to provide the best customer experience possible every time. As we discussed when you were here we would love the opportunity to change your opinion. We started by having one of our technician inspect your vehicle while you were here. Our technician found that the brakes were still good but they are wearing unevenly. Even though we agreed the dealership had done nothing wrong we felt we compelled to do something to go abov... read more
This establishment has a sales employee named Richard Kacso who thinks it is acceptable to be a racist and transphobic and also likes to do Hitler salutes. They should really consider doing background checks on their employees for mental illness or at least try to weed out these types of toxic employees.
I worked with Terry C****** and it was a negative experience. I kept trying to tell him how I was feeling during the process and he kept saying, "It's fine." When I went to "Dealerrater", and gave a negative review-he responded by sending me a negative text criticizing and belittling my credit. Instead of trying to resolve the issue, he insulted me. It shows how petty and unprofessional he is. I will never buy another car from there nor refer anyone there. He did not deserve my business nor anyone else's.
Today I had an appointment for a test drive. A salesman by the name of Rich Chandler made the appointment with me. When I arrived at the dealership I was told that he doesn’t work on Wednesdays. Another salesman called him and we were told that someone by the name of John would be helping me. John never showed up so I left. Talk about being disrespected. The only thing I can come up with is that they have so much business they’re able to just treat people this way.
BEWARE> Crestmont Hyundai SELLS your information to telelmarketers. This service department sucks to begin with, they damaged my vehicle dash replacing the radio. I had to have an oil leak fixed ( only 50,000 miles on the vehicle) and I started getting calls for extended warranties. They kept saying that I just had work done on the vehicle and Hyundai. I asked how did they get my info, I was told to ask Hyundai. Someone at Crestmont told me they must have got it from carfax..... Hyundai customer service told me that they sel... read more
Business response:
Dear Terry, thank you very much for your comments. Please be assured that Crestmont does not nor will it ever share our client's information with outside companies. We take our privacy protection very seriously and we have multiple layers to protect confidential information. We are sorry to hear that you have had difficulties with your vehicle. We would welcome the opportunity to continue to service your vehicle and repair it to a standard acceptable to you. Please know that your comments will be incorporated into our contin... read more
garbage service department. My vehicle was having an issue with an engine light and i took it in well within my warranty guidelines. I was advised that the repair was being denied as the oil change was 6,000 miles since the last one. My owners manual clearly states that the oil is required to be changed every 12 months or 7,500 miles whichever comes first. It was only 6 months as well since my last one. I was advised that since I live in OH my warranty can deny claims if my oil isnt changed every 3,750 miles as im considered... read more
Frequently asked questions about Crestmont Hyundai
How is Crestmont Hyundai rated?
Crestmont Hyundai has a 4.6 star rating with 2,440 reviews.
When is Crestmont Hyundai open?
Crestmont Hyundai is closed now. It will open at 9:00 a.m.
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