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Crestmont Buick GMC
- Car Dealers
- Beachwood, OH
About this business
Buick, GMC, Chevrolet, Chevy, Sales, Service, Certified, Used, Sales, Parts, AC Delco, Delivery, Loaners, Detail, Home Delivery, Crestmont, Dealer, New Cars, Used Cars, Terrain, Acadia, Sierra, Sierra, Sierra HD, Yukon, Yukon XL, Hummer, EV, Hummer Truck, Regal, Encore, Encore GX, Envision, Enclave
Location details
25975 Central Pkwy, Beachwood, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I think ownership and management is one of the worst in the area. Just about every six months there is new staff in every single department. Something is definetly wrong. Entirely too much turnover. It all starts at the Top. I would not purchase or service my vehicle at the establishment.
I bought four tires and made an appointment for them to be installed. When I return for the installation, I was left sitting and waiting for four hours. On completion of the installation I received my bill which was about 40% higher than what I had been quoted for the job. To add insult to injuries, it took them four hours to Mount and balance the tires, a job that should’ve been done in less than an hour. To make matters even worse, the sales manager was extremely rude and treated me like dirt rather than respectfully liste... read more
I had brakes and rotors put on my 2018 ***** *****March 2023, I reached out to service dept multiple times due to rotors that were put on were rusted and my brakes squeaking since installed. Dan from service informed me that my brakes are supposed to squeak EVERYDAY, and I requested to speak with someone above him he referred me to Tony who has not returned my call in over 2 weeks or replied to any of my voicemails. So I basically spent close to $2000 for faulty work that was supposed to have a warranty but no one is willing... read more
Very poor customer service. The GM in particular was rude, unreasonable and refused to accept any responsibility for selling me a 2016 Audi with a faulty AC. which I purchased in March 2023. I brought the vehicle back within days, no diagnostic, no testing of the system for a leak, Freon was just added. It fixed the problem temporarily. Within 3 months the air and heat weren’t working again. I took the vehicle to an Audi dealership where they ran the proper tests and discovered it was a bad evaporator ($4500 parts and labor)... read more
(A follow up to my 9/1/2023 review - Kenneth M) On 9/19/2023 I received a voice mail message from the General Manager who asked for a call-back regarding the 2015 BMW X1 purchased on 8/7/2023. I left a voice message with the General Manager the following day regarding his call. On 9/29/2023, I received another call from a representative of the dealership regarding an engine replacement for this vehicle. The subject dealership was calling to arrange a vehicle pick-up to install a "new" engine. Between 8/25/2023 and 9/29/2023,... read more
Business response:
Good afternoon Mr. *******. We appreciate your business and feedback. We put this 2015 BMW X1 through our mechanical inspection and reconditioning process including an oil change, changing the cabin air filter, wiper blades, engine air filter, and replacing the rear brake pads and rotors. Through this, we did not see any concerning items. A few weeks after purchase, we received information from you that you had some concerns. We sent it to BMW for their opinion, and with the new engine noise that arose, they suggested an eng... read more
I bought a 2015 BMW X1 xDrive28i on 8/7/2023. Test drove it with the salesperson with issues. It had 91,000+ miles and Carfax showed no issues. We declined the dealer’s extended warranties, it came with a 3-month/3,000-mile Power Train Limited Warranty. This gave us time to find other third-party warranties. The next day ‘Change oil’ and ‘Service engine soon’ alerts appeared and a noticeable engine knock/rattle, not heard when test driving. Per Carfax, last oil/filter change was on 10/2/2021. Per Carfax, the dealer completed... read more
Buyer Beware. Spent hours going back and forth on the value of my trade in, just to get it to within a reasonable amount of what online parties and KBB would offer (was still below). While looking at the used vehicle we were purchasing, we noticed that the roof rack was extremely loose. This was important to us since we kayak regularly. When we brought this up to the salesperson, we were told it probably just needed tightened, and they would take care of it. When I pressed and specifically asked what would happen if it neede... read more
RecommendedThey have been my dealer for 5 years! Yvonne is my favorite salesperson!❤
The people that work there are great.
Frequently asked questions about Crestmont Buick GMC
How is Crestmont Buick GMC rated?
Crestmont Buick GMC has a 4.3 star rating with 1,096 reviews.
When is Crestmont Buick GMC open?
Crestmont Buick GMC is open now. It will close at 7:00 p.m.
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