Crest Financial

Marvin G. 

on BBB

7 years ago

PLEASE DO NOT DO ANY BUSINESS WITH CREST FINANCIAL.We made the mistake of opening a CONTRACT disguised as a "LEASE". Crest Financial is a total RIPOFF. We had another lease option with another company before CREST in a lesser amount and the payment is far lesser than it is with CREST. Customer service is outrageous. Automatic withdrawals are done at 6am as per one of the "reps". According to the lease should the payment don't go thru a late payment fee will be assessed AFTER 7 days. My lucky day was on the payment due date... read more

Iris S. 

on BBB

7 years ago

Crest Financial helped me at one of the lowest point of my life. Hurricane Harvey flooding took my Houston home and my truck along with it. I had tried to pay the PAYOFF amount for my truck wheels but my bank declined the authorization because it looked fraudulent to them. I I didn't know until I looked at my online account. Once I contacted them and told them my situation, they honored the pay off that had already passed the pay off date. Not only that but they waived all fees. Marticia was a huge help and a very good agent... read more

Christian R. 

on BBB

8 years ago

this company is probably the worst leasing company in the world they overcharged and they have hidden fees for everything and I mean everything even to change the date of your payment or payment information and absolutely terrible customer service 

Trisha Z. 

on BBB

8 years ago

Absolutely HORRIBLE company!!!!! I had a lease through this company for my furniture. They said they had to setup automatic payments, every two weeks, which I had no issue with. On March 7th, I paid off my furniture early and was told by a representative that the automatic payments will be stopped. My business was complete with Crest Financial. On March 17th they continued to take out the automatic payment. I was in shock and furious. I called Crest Financial, on March 19th, and was told by a representative that the automati... read more

Sam 

on BBB

8 years ago

Avoid using this company at all cost. All of the representative are incompetent. I called in on a Wednesday to change my account information and I was assured it was changed. I received an alert from my old account that the payment was drafted, I immediately chatted online and was told it was nothing that could be done until it posted completely and a supervisor would call me here it is the Wednesday of the following week and the supervisor still hasn't called but someone call to get another payment and tried to charge me a ... read more

Jenny E. 

on BBB

8 years ago

I applied for a credit line with crest financial so I could buy furniture from badcock they approved me for $1250 with a just a bank account and ID my credit score was in the mid 400s at the time I paid them off with the 90 day buyout option reapplied 4 months later and was approved for $3500 is great for people who have bad credit need the Furniture now and are looking to improve their credit 

Shamika F. 

on BBB

8 years ago

I tried to change my payments to bi weekly instead of weekly because i had a job change and they wouldnt let me unless i sent in a bank statement showing that i get paid every 2 weeks which is absolutely uncalled for when regradless they are getting their money they are overdrafting my account everytime they take out money and its not there until the next week then i asked to speak with a manager and he said it wasnt one available it was 8 or 9 in the morning why dont yall have a manager.. 

Vanessa G. 

on BBB

8 years ago

I just recieved a 35% discount to pay off my account early so that I would only pay $2,431.47 for a bed I bought on TAX FREE weekend for $1,399.00. It was that or keep paying another 6 months on an already OVERPAID bed. I will NEVER use this company again, and I am trying my hardest to share my experience with everyone on all platforms of media to warn them so they don't get screwed over by this fraudulent sick excuse of a company. How they have an A+ rating with the BBB after 85% of their reviews are negative and 123 compla... read more

JEN D. 

on BBB

8 years ago

***DO NOT LEASE FROM THIS LEASING COMPANY, THE TERMS ARE NEVER EXPAINED PROPERLY AND YOU END UP SIGNING A CONTRACT THAT SAYS THIS IS A 90 DAY SAME AS CASH TO GET YOU IN BUT IN REALITY AFTER THE 90 DAY YOU'LL END UP PAYING MORE THAN DOUBLE THE COST. THE PEOPLE AT ROBERT JR'S DO NOT EXPAIN THE FINANCE CHARGES AFTER THE 90 DAYS. I HATE COMPANIES LIKE THIS! THESE GUYS ARE WORST THAN THE PAY DAY LOANS! THIS SHOULD BE ILLEGAL TO PREY ON PEOPLE THEY WAY THEY DO.