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Creekstone
- Residential Leasing
- Nashville, TN
About this business
Location details
266 Stewarts Ferry Pike, Stewarts Ferry Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Careless and poor maintenance Bad place, no maintenance, They do not care about their tenants at all, whole crew never have time, or resources, everybody will tell you they are working on it, they are looking into it, but never solution anything. Check all the bad reviews and you will see consistency. Months ago reported mold and leaking water trough a window, and never been fixed, AC, smells funny, maybe because all the ducts are broken and there are stray cats living within the walls of the buildings. Water heater just bro... read more
I Would Give 0 Stars If I Could This apartment is great if you love brown recluse spiders inside and yellow jacket nests on your porch! You want a washer/dryer in unit? You might have that, but they’re so small that they can only hold about 1/4 of your laundry at a time. And the washer might break and flood your apartment and you’ll have to beg the office for any information or timeline on it all getting fixed. They finally fixed it? Great, but they did an awful job and there’s a nail literally holding down the carpet in the... read more
You will be disappointed They did not resolve issues. The customer service was poor. They don't inform or provide information. They make changes but do not always inform the tenants.
So for so good! Very Happy I just moved to this community about a month ago and so far it's been great! The office staff is super helpful and the few work orders I did have were taken care of promptly. I would definitely recommend this community....and the neighbors are awesome!
Business response:
Dear Valued Resident, Thank you so much for the kind words. The entire team at Creekstone makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Creekstone home. If there is anything that I can ever do for you, please feel free to contact me at 615-889-6191 or Creekstonemgr@hrpliving.com. Kindest Regards, Jennifer Bender, Community Manager
MOLD. As a previous tenant, i feel that it is my duty to make people aware of the black mold situation they have in their vents. make sure you check all your vents before renting here, it’s disgusting. also management was the least bit helpful and downplayed it as mildew.
What you see is not what you get...... FLEAS! be careful! This place from the outside doesn't look bad, and from a virtual perspective looks decent enough to live. When you actually move in you unfortunately get a whole other side. The communication of this place is poor, they do not update you on your concerns or tell you what actions they are planning to take to fix damages or concerns. When we moved in the apartment was dirty. The AC filter was never cleaned, exhaust fans were super dirty, sink handles were falling off, d... read more
Business response:
Dear Resident,I am so very sorry to hear that your experience at Creekstone hasn't met your expectations. I would like the opportunity to sit down and discuss how we can make improvements. Please feel free to reach out to me at creekstonemanager@hrpliving.com. Thank you, Tracey Payne
great rep customer service The lady who showed us around and gave us a tour was great and vary kind. The apartments looks wonderful.
Leasing Agents/superior customer service Let me stay off by saying that although Creekstone my not have the highest reviews or be the newest property. The customer service that I received from Tonya and Kayla was very impressionable and made me feel so very comfortable. I have visited and spoken with several properties across Nashville and creekstone offered me the best service from the first initial call to the application process to locating the perfect unit for me. What I was most impressed by was something so small. When... read more
Happy Camper Literally from the office manager thru the newest maintenance member, they are the most respectful and professional team of people I could ask for. Even in the midst of the virus, being short staffed and other adversities, no matter the size of the task, they never take long to promptly and efficiently get the job done. Great community, tenants are friendly and welcoming as well as it being a crime free, generally quiet area. I’m appreciative of them if you need a reference to help you get your foot in the door ... read more
Frequently asked questions about Creekstone
How is Creekstone rated?
Creekstone has a 3.8 star rating with 534 reviews.
When is Creekstone open?
Creekstone is closed now. It will open on Monday at 9:00 a.m.
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