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Coulter Nissan
- Car Dealers
- Surprise, AZ
About this business
Looking for a Nissan dealer near Phoenix you can trust? Exceptional customer service and a history in the business make Coulter Nissan the best used car dealership and new Nissan dealer in the valley. With a long standing love for cars, Coulter Nissan has a team of experts that are committed to finding you the right car for your lifestyle. Regardless of what make or model you're searching for, Coulter Nissan is here to help guide you to the new car of your dreams. At Coulter Nissan, the options are endless.
Location details
13301 N Autoshow Ave, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
On 2/25/24, I was dropping one of my vehicles off at ***** across the street for service when I decided to walk across to Coulter Nissan to take a look at their used inventory. I did notice a 2020 Altima Platinum that caught my eye. I inquired about it, and took it for a drive with sales rep. **************** When we came back to store we met at a table to discuss numbers. ****** did ask me to sign a form to check only my credit score. I DID AGREE TO THAT PART. My score came back, and I signed that a copy was obtained on my ... read more
Business response:
<p>**** I am sorry you feel this way. It sounds like there was some confusion and I don't think anyone was trying to do anything but help to get a lower interest rate for you. When you signed the credit application that gave us the ability to do that. Again I am sorry there was some confusion on our part but please understand there was no malicious intent.</p><p>Please feel free to reach out to me to discuss this if you would like.</p><p>Sincerely,</p><p>***********************</p><p>Executive Manager</p>
Horrible experience!!! I had my cvt flushed 5 months ago here and now it needs to be replaced and is somehow 3 quarts low with no external leaks. they dont know where it went but want $7000 to replace it. Spoke to the service Director ****, who showed who showed no concern or partial accountability.
Business response:
<p>Thank you for voicing your opinion but there is a lot being left out here. The car was brought in for an oil change ***** miles after we added the *** fluid. No leaks detected by customer or our technicians. Another ***** miles later the car is brought in and a noise coming from the vehicle was the complaint. We looked at it and noted the fluid was 3 quarts low. You disclosed that you had done some work on the vehicle yourself and **** let you know maybe the fluid leaked out at that time. **** came to my office 3 minutes ... read more
3rd attempt to purchase a vehicle and the sales manager was very rude to me and my wife, the negotiation part is what is scary because they always send the sales manager but we always get the same guy, he was rude and not willing to negotiate a *****, sales manager swore up and down that we were not going to find another car like the one they had guaranteed, but thank goodness we found a way better car with way less miles and $5,000 cheaper, now I remember why I always buy my vehicles from ****** Nissan or Avondale Nissan
BE AWARE, BE AWARE. I went to Coulter Nissan in Surprise to have my battery serviced and cleaned at a cost of over $37.00. In the work order they were to clean cable connections, the terminals and the battery post. After getting the car back I discovered that the post had only been brushed off at the top. The post was not cleaned.....you can tell because when you remove the battery cable to clean the post, you have to reprogram your car radio. I was also charged $7.00 for an anti-corrosive battery pad, which I did not get ei... read more
Business response:
I am sorry to hear that you had these issues. I can assure you this wasn't done on purpose. I had my Service Director reach out to you to make this right and he told me you hung up on him. He was calling to offer to make this right along with a credit for future visits. We are normally very thorough and I don't believe this was done intentionally. That being said, we made a mistake it sounds like and would like a chance to fix that. Sincerely,*********************** Executive Manager
I recently purchased a new 2020 ********** from Mollie A***** and the Coulter Family and had the best experience! I highly recommend ******* ****** to anyone looking for a vehicle!!
Business response:
Thank you for your business Sadie! Sincerely, Rich D****** Executive Manager
I was given the run around on just getting a quote for my trade. Never even got a chance to discuss purchasing a vehicle, it was so bad. Was contacted again, and at this time, I informed the person to put together an offer and email it to me. Never heard back until I got a response to my review on google. Then another person contacted me with a "direct phone number" that just routed me to the front desk. This dealership cannot even be honest about a simple phone number. I do not understand how this dealer is still in busines... read more
Business response:
I would like to apologize it did take way too long to get an appraisal for you. We were short staffed that morning and I agree 100% that it took too long to get the information to you. I do want to say that our staff has reached out to you a few times by phone and did send the email you requested with the breakdown of the numbers on March 27th at 9:16 am. It is my understanding when Cheyenne spoke with you on March 29th that you didn't realize the email was in your spam file. This happens to all of us but I am glad you have ... read more
Do NOT waste your time and money here! This place have bad customer services. Sales rep lie to you about everything! If you get a survey and say the truth your sales rep will call you & text you to tell you how your messing with his family money's & the dealer ship! I was told I could refinance in a year! It's a lie I've been trying to do it for 3 years and still not able to find a bank or C.Uion to do it. I called and spoke to Eric the " Sales Director " worst thing to do. He has really bad customer service and the way he s... read more
Business response:
When I took the survey I did receive calls and about 5 text from the sale rep to complain about the score I had given my experience on my purchase. I had went in on a Sunday late afternoon and on Monday I called and told them I couldn't do my payments with my health I didn't want to stress myself and the the sales rep told me " Nope there's nothing we can do as the purchase is done,I spoke to "management and I was told I couldn't take it back at all! I regret going to this location and doing business with them! PEOPLE ! PLE... read more
BE AWARE ! BE AWARE ! Coulter Nissan in Surprise AZ. I'm a veteran, and I work very hard to pay my bills on time, and try to keep a good credit rating. I got pre-approved with my credit union to purchase a new or used car or truck. I've had questionable dealing with car dealerships in the past. But I still keep an open mind dealing with people. On 13 OCT 2020, I took my pre-approved paperwork with me looking for a truck. Today's date is 22 OCT 2020 and it took me this long to remove my anger of emotions I had, and write on F... read more
Business response:
***** I am very sorry you had this experience at our dealership. We do have to run one credit bureau and do a back-up contract to protect the dealership from any kind of fraud. We don't send the contract anywhere if you bring your own funds in the allotted time agreed upon. You get one inquiry from the dealer and nothing more unless you authorize to have us send it to other lenders. It does us absolutely no good to do this, we contract at the same rate you will get with your own bank or credit union. We clearly didn't explai... read more
Frequently asked questions about Coulter Nissan
How is Coulter Nissan rated?
Coulter Nissan has a 4.4 star rating with 1,975 reviews.
When is Coulter Nissan open?
Coulter Nissan is open now. It will close at 9:00 p.m.
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