Costello Property Management

Jessica E 

on BBB

a month ago

They are scammers, they trick people into applying when they already know that they aren't qualified or over qualified. They string you along and then when you follow up after no communication for a week and they tell you, oh sorry you dont quality. They just do things differently at the office than here, sorry. They are a joke. They almost cost me my current lease because they told me I had a place just to tell me a week later that I dont. 

Lisa L 

on BBB

a year ago

I lived at one of the complexes for years and it was horrible. They do not fix anything. They do not return calls and treat people with disrespect. There were squatters in the complex and they just told me as long as they were not to loud just let them be. Laundry machines were broke and never got fixed. The entry doors were broken for years and they would say they would fix them and not do it. They should not be in business. Just because there are people with low-incomes they must think its ok to treat them ugly. 

Brandon M 

on BBB

a year ago

Costello Property Management has been a nightmare for me and my family. We are not residents of Costello, but a directly neighboring apartment complex. Since I started my lease with my apartment complex, Costello's residents, 3-6 times per day, use my dedicated section of my apartment to take shortcuts to the gas station and liquor store. I have absolutely zero privacy in my home and i cant even be naked in my own home. I have politely asked the property management at Stonebridge Apartments, managed by Costello, to cease thi... read more

Lindsey M 

on BBB

a year ago

I rented my first apartment which was amazing. I then needed 3 bedrooms and moved to a property within Costello. The back story is I only saw the unit 1 time a month before move in, day of move in no walk through inspection with property manager. The unit was gross food splattered on every surface, garbage in every vent, every door knob with a lock was pried open with a screwdriver and has sharp edges, the 1 room for my daughter smelled horrendous, and was not usable for a month, my fridge was actually foul underneath, the c... read more

Tina P 

on BBB

a year ago

I'm not sure if it is the company Costello or the current property manager that has been the nightmare. Nor do I know if Costello or regional manager knows the truth about what the property manager has done and continues to do. Including coming at me physically as I was sitting in dirt with their finger in my face shaking it and threatening me with multiple things. I kept notes through the first past year and regarding the property manager. They refused to do 1 work order, never said anything about the Home Program that I ha... read more

Shaylee H 

on BBB

4 years ago

I have been leasing at ************************* for a year just signed my 2nd lease with them and deeply regret it. I won't be signing another one after this one is up and I wouldn't recommend them. I have had I believe 4 property manager's now since moving in and some of them were really friendly and cared for their tenants while other's have not been. I would walk around picking up trash with my 2 year old and always keep our apartment very clean. I have never left garbage out before and have been very patient with the nu... read more