Costco Tire Service Center

J Y 

on Google

2 weeks ago

Excellent service by competent staff. Always very satisfied with their service 

C D 

on Google

a month ago

Great employees. Horrible system. 

Moe Farrag 

on Google

6 months ago

I’m extremely disappointed with my recent experience at Costco Tire Center in Westlake. While the staff was friendly, the actual service was unacceptable. My car was returned with visible wheel damage that was absolutely not present before Costco took possession of the vehicle. On top of that, the team stripped one of my lug bolts, admitted it, but falsely claimed it was “seized” rather than acknowledging it was caused by using the wrong socket. They also failed to replace the stripped bolt, leaving me to deal with the safet... read more

Twice Upon A Time With Noah And Coco 

on Google

6 months ago

I had an exceptional experience at the Costco Tire Department in Westlake, thanks to Jose. As a mother of two toddlers, simple errands can quickly become overwhelming, but Jose went above and beyond every chance he got to make things easier for us. In a fast-paced world where people are often rushed, he took the time to genuinely help me and my family. His patience, kindness, and willingness to go the extra mile turned what could have been a stressful visit into the best customer service experience I’ve had in my 39 years. T... read more

Mark 

on Google

a year ago

Cannot get tire service almost every time. Either tires not stocked or not available at all or staff finding all kinds of excuses not to do the work needed. Complaining does nothing. Managers are changed but nothing gets better. They do not even bother to staff the front desk. You just wait and wait and then service refusal.