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Cortland Lake Lotus
- Apartments
- Altamonte Springs, FL
About this business
Location details
631 Lotus Landing Blvd, Altamonte Springs, FL, 32714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedGreat place to live. Beautiful grounds and homes; helpful and friendly staff. It really is a community. Looking forward to the amenities reopening post-COVID.
RecommendedThe Garratt is a beautiful community with an extraordinary staff! Taylor was wonderful and not only went above in beyond to make our experience great but was very helpful. I am so happy to call this place our home!
Business response:
Thank you for sharing this!
PROS: Location is great, and I love the layout/floor plans. HOWEVER, with that being said - those are the only pro's I can list. CONS: The leasing staff has a very high turnover rate. There seems to always be new employees with limited knowledge, that cannot seem to help with anything. Most are very unprofessional, and just flat out rude. If you request to speak to a manager, they are either not in the office for 3+ days at a time, or you will get a run-around of why they cannot talk to you. The maintenance takes forever to ... read more
Steer clear of Ballpark Lofts. I was very excited to rent an apartment with them but haven't been able to get anyone in the leasing office to respond for a week. There's something seriously wrong when a prospective renter can't get a hold of a leasing agent to have simple questions answered.
Business response:
Ian, thank you for reaching out to us. We are disappointed to receive your review and are sorry you haven't reached anyone in our front office. This is highly unusual for us and not how we typically operate. Please reach out to us directly at customercare@highmarkres.com if you were still interested in seeing our community. Thank you.
This is by far the worst apartment complex I have lived in.
Business response:
Hello Amanda, We regret to hear that you are not happy in our Community and would love the opportunity to connect with you regarding the concerns you have. I attempted to find you in our resident records in order to contact you, but was unable to find you under the name associated with your facebook. If you could please contact our office at your earliest convenience at 303.750.4653, we would be happy to discuss further. Best Regards, Brittney Yost; Community Manager
RecommendedMy fiancée and I just moved into our first apartment together a week ago and we have had a great experience so far! Jessica has been such a big blessing and helping hand to us. We had nearly no issues moving in besides our shower curtain not working. However, they fixed it immediately after putting in a service request! So great. We haven’t been able to use the amazing amenities yet due to the weather, but I’m so excited to finally get in the beautiful pool!! 10/10 recommend so far! 😍
RecommendedWonderful property. Highly recommend. The office staff is super kind and helpful. They know you by name when you go in. I feel safe and very welcomed here. Jessica was so helpful. I moved from another state and she went above and beyond to assist me. Plus,All work orders are done extremely fast with a very professional crew. Love my new apartment! 10 out 10 for sure!!
RecommendedExcelente, tengo 6 años aquí, no creo conseguir un mejor lugar hasta ahora! Muy organizado, limpio, buenos vecinos! un lugar muy familiar!!!
Business response:
Vanessa, siempre nos honra saber de un residente leal. Es extraordinario saber que se siente como en casa en nuestra comunidad limpia y amigable. Gracias.
I've lived here for over a year. I've been calling and emailing the staff here for weeks waiting to hear back from the manager. She was going to contact Cortland and get back to me about a possible extension of my lease for 3 months. My lease has already expired and I'm now being charged the month-to-month rate, which is significantly higher. COVID-19 is not making my financial situation any better. While I'm waiting on them, my next expensive rent payment is approaching. I spoke to 3 different people and I've been consisten... read more
Business response:
Good afternoon Deep, Thank you for speaking with me today and for giving us the opportunity to turn your experience around. My sincerest apologies for any miscommunication. We understand this is a very difficult time for you, so I hope that the solutions we came up with for you today have met your expectations. Our gates are currently undergoing repairs, so please rest assured that the issue is being taken care of. In regards to the parking situation, we are currently working on new parking policies that will benefit everyon... read more
Frequently asked questions about Cortland Lake Lotus
How is Cortland Lake Lotus rated?
Cortland Lake Lotus has a 4.3 star rating with 1,095 reviews.
When is Cortland Lake Lotus open?
Cortland Lake Lotus is closed now. It will open tomorrow at 10:00 a.m.
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