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Coral Cay Resort
- Hotels
- Kissimmee, FL
About this business
This resort is located off US Highway 192 and is 11.2 km from Walt Disney World. Holiday homes in this gated community include a spa bath and screened-in patio. Each home offers a game room, a TV, futon, game table and chairs. A fully equipped kitchen is also included. The resort features a clubhouse with arcade, billiard room, and movie theater with flat-screen TVs and chairs. A business centre is also available for added convenience. The property is 6.8 km from Old Town amusement park and 11.2 from Orlando Premium Outlets ... read more
Location details
5806, 2300 Caravelle Cir, Kissimmee, FL, 34746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Loving it so far. Right away we were greeted by great customer service. Our condo is clean, well stocked with kitchen/linen supplies and very spacious. The juccuzi and gaming table is an added bonus. Great pool and perfect for a weekend party getaway with a bunch of teens!!!! Close to Disney too!!! Also the community is gated for extra privacy and protection!!!
When my family and I arrived, we had to figure out how to get our keys because the front desk attendant left early. There was no wifi because the the resort was in the process of being sold. Underneath the sink was leaking, toilets backing up, one kid was bitten by bed bugs and parking was horrible. Although we didn't get out vehicles towed, many people did... We will never stay at this place ever again!
Business response:
Hi Montoyia, we are not in the process of selling the resort, so we were wondering how you rented your unit so we can better address your concerns. If you would like to contact us back with more information abut your stay we will be glad to follow up with you, because the experience you described is definitely not the standard of what we offer to our guests.
We made the best of our stay but do not see ever staying again. When we tried to check in on Wednesday, our room wasn't ready. With check in being at 4 p.m. and check out at 10, you would think that's plenty of time to clean one of these rentals. Once in our rental we inspected everything to make sure everything was working and accounted for. We found that the hot tub (a big selling point) was not working. I contacted a lady in the office who said the repair company would be contacted. Of course no one called to let us know ... read more
Business response:
We are so sorry to read that your hot hub wasn't working properly. We will notify our management team immediately. We are glad you enjoyed the apartment and the ample space and we appreciate the feedback so we can work on improving our services. Best wishes,…See More
We were not made aware of any towing zones at this location, nor, were we alerted to any towing rules when we checked in, late at night. We pulled into our driveway and parked back a bit because we have two vehicles. There are trees right next to the driveway, so we couldn't open the doors to our vehicle if we pulled up all the way. During the night, our van was drug out of the driveway and taken away. Nobody knocked on the door. Nobody left a note, they just took it. This a racket! Is Coral Cay getting kick backs from a con... read more
Business response:
Hi Jessica you are going to receive a copy of all of the complex rules at check in! :)
They don't tell you the rules. So if you happen to stay there, make sure you ask the guy for every single rule no matter what. You'll end up losing hundreds of dollars and gaining a heart attack if you don't. We did.
*Warning* Sure would be nice if my parents car hadn't gotten towed!!! It wasn't the only car slightly over the sidewalk but it was the only one towed!!! This resort has hidden rules to make more money. Never returning again.
We came in late last night trying to relax from a long day. Once we get in, I tried to heat up my food in the microwave. Couldn't do it, it was broken. Who keeps a broken microwave in a kitchen? Don't try to watch television as you eat your cold food. It didn't work either! Really... Go to sleep and start the day refreshed. So you think, just in time to wake up to a missing car! What kind of resort is this!! I can get better accommodations at a Motel 6!!
Business response:
Hi Monea, We appreciate you reaching out to us while you are still in our property so we can try to assist you. We are very sorry to hear about the issues you've had while staying with us and it will be our pleasure to help you. Please message us privately here with the details of your reservation or send an email to socialmedia@staysky.com and we will be glad to further assist you.
Your car will get towed. Be sure to look for the flyer about parking that is under the lockbox. Which by the way isn't under the lockbox.
Business response:
We are very sorry to hear your car was towed, Rob. We will make sure to look into the lock boxes to ensure the parking paperwork is visible to all guests. Again, we are truly sorry.
Hidden charges are upsetting. Also if the charge is so much for a cleaning fee, I would have expected the rooms to be really clean. No, they were not. Just add the fees to the price and people would be happier with your resort.
Business response:
Thanks for your feedback, Ariogni. We are very sorry that your experience with us didn't meet your expectations. We'll relay your feedback to our management team for consideration.
Frequently asked questions about Coral Cay Resort
How is Coral Cay Resort rated?
Coral Cay Resort has a 4.1 star rating with 704 reviews.
When is Coral Cay Resort open?
Coral Cay Resort is closed now. It will open tomorrow at 9:00 a.m.
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