Cook Children's Pediatrics - Little Elm/Frisco

Chinissa White 

on Google

a month ago

Scheduled a next day appointment for my child through their online appointment service. Received a call the morning of the appointment informing me that they are canceling the appointment because they need THREE days to verify my BCBS insurance. If a simple insurance verification requires three days, I don’t even want to imagine how prescription refills or same day appointments would be managed. 

Carolina Orozco 

on Google

a month ago

I’m writing this review to alert others about my recent experience. Shanya Harris at the front desk has consistently shown a lack of professionalism and basic customer service skills. She has been rude, dismissive, and even laughed in our faces during interactions. On multiple occasions, she has mishandled our son’s insurance information, resulting in overcharges—even though he is fully covered by two private insurance plans. This is the third time we’ve had to contact the insurance companies ourselves to request reimburseme... read more

Katari F 

on Google

a month ago

I’m giving only one star—not because of the doctors or medical staff, who are truly amazing. Dr. Baker and Carrie White have been wonderful with my son since he was just one month old. My issue is specifically with Shanya Harris at the front desk. She is extremely rude, constantly in a bad mood, and repeatedly tries to overcharge for each visit. She clearly lacks basic customer service skills. Unfortunately, as long as she remains at Cook Children’s, we won’t be returning to this facility. 

LaNeisha H 

on Google

2 months ago

My daughter loves seeing Carrie White, she’s amazing! However, Shanya at the front desk is extremely rude and her bad attitude is not a good representation of the company. She cannot answer simple questions and creates a hostile environment. They’re going to lose a lot of patients if she stays employed there 

Ashok Kumar 

on Google

4 months ago

I am going to Dr Baker since I moved to Little Elm in 2021, I never had a problem. Looks like front staff and manager is changed and response is very rude like they don't care you come don't come. If this is how you treat people. Good Luck for future.