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Connett Services
- Water Heater Installation/Repair
- Des Moines, IA
About this business
There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them out, and they can get deep into your lungs. Breathe easier with American Standard's AccuClean air filtration system -- it removes 99.9... read more
Location details
101 E Sheridan Ave, Des Moines, IA, 50313, United States
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Connett Installed our new system this year including the Furnace, AC and Water Heater. I could not have asked for a better company from the office staff to the technicians that did the estimate and the guys that completed the Install. ****************** **** and **** were all outstanding and I have never felt more taken care of by a company. They made me feeling like the issues I was having were personal to them and took care of us every step of the way. I will recommend them to everyone I know and will always use Connett in... read more
I got hooked up with Connett Services through my home warranty company. They have done a great job for both me and my mom in the past. I was so impressed with the way the techs acted and the work they did that I asked about a purchasing two 3 year maintenance plans that were on sale according to their website. The tech didn't pressure me or even mention the maintenance contract. I brought it up to him. They have been doing the twice a year maintenance on two properties for me. Today while doing the maintenance inspection the... read more
Business response:
Thanks
This is a long read…but VERY important concerning our recent experience with Connett Services (a local Heating / AC / Water Heater company). Bottom line - Their inept staff almost killed my family. A few years ago, our water heater was installed by Connett Services and recently stopped working. We called Connett to look at it. The first tech who came out inspected the unit and felt he had figured out the issues. After he left our home the Carbon Monoxide detector started alerting. We immediately called Connett back ou... read more
This is a long read…but VERY important concerning our recent experience with Connett Services (a local Heating / AC / Water Heater company). Bottom line - Their inept staff almost killed my family. A few years ago, our water heater was installed by Connett Services and recently stopped working. We called Connett to look at it. The first tech who came out inspected the unit and felt he had figured out the issues. After he left our home the Carbon Monoxide detector started alerting. We immediately called Connett back out. The ... read more
Business response:
We are sorry to hear you feel this way. Customer safety is ALWAYS our top priority. We would never intentionally leave a customer's home with CO leaking, but we are only human.<br style="font-family: Roboto, arial, sans-serif; font-size: 13px; background-color: #ffffff;" /> Tankless water heaters need to be serviced every year. We installed the unit for you in 2017 and to our knowledge, it was never serviced.<br style="font-family: Roboto, arial, sans-serif; font-size: 13px; background-color: #ffffff;" /> We were trying to r... read more
I was having trouble with my electric furnace not staying on. The appointment was set immediately. On time, called ahead and even gave me options to reschedule if needed. Richard was very professional, knowledgeable and made sure we had the heater going before leaving. Cleaned out the furnace and checked to make sure everything was working! I would recommend Connett Services to anyone. I have not had a better experience. Thank you for the help and prompt responses.
They installed a furnace for me. They never even had the ****************** Mechanical Inspector come back out to final the permit. When I brought this to their attention (over a year later. I would have just assumed this was something that a licensed and bonded company would have done), they met the City inspector out at the property. The city failed their permit. The furnace had been back drafting and carbon monoxide had been leaking into the home for over a year!When I spoke to **** and *** (the owners of Connett) about t... read more
Business response:
We installed the furnace for a home warranty company and then Covid hit and the city suspended inspections for awhile and we did not have it inspected, the entire flue pipe needs replaced and that was not part of the original job and she would have had to pay for that out of pocket because the home warranty did not cover that and we do not know when that started to leak so that could have happened after the install. The customer called out the gas company and they found gas leaks in the old gas line that we did not replace o... read more
They installed a furnace for me. They never even had the ****************** Mechanical Inspector come back out to final the permit. When I brought this to their attention (over a year later. I would have just assumed this was something that a licensed and bonded company would have done), they met the City inspector out at the property. The city failed their permit. The furnace had been back drafting and carbon monoxide had been leaking into the home for over a year!When I spoke to **** and *** (the owners of Connett) about t... read more
Business response:
We installed the furnace for a home warranty company and then Covid hit and the city suspended inspections for awhile and we did not have it inspected, the entire flue pipe needs replaced and that was not part of the original job and she would have had to pay for that out of pocket because the home warranty did not cover that and we do not know when that started to leak so that could have happened after the install. The customer called out the gas company and they found gas leaks in the old gas line that we did not replace o... read more
Wouldn't use any other HVAC company than Connett Services. They are honest, kind, experienced and care about their customers. I bought my heat pump and furnace from them in 2019. I trust them with all my HVAC needs and yearly maintenance. ********************* is my service advisor each and every time and I trust him and his expertise and work. They are the best! Nothing like doing business with a family owned company that takes good care of you and you can trust with all your HVAC needs. Thank you!!
Business response:
Thanks
Juan was great! Our air is just a couple yrs old. Came home to a hot house.. could not get air to work. He found the issue & fixed.. also it was under warranty!!! House is still very warm.. called & was informed it could take up to 24 hrs for it to cook completely due to the heat outside.
Frequently asked questions about Connett Services
How is Connett Services rated?
Connett Services has a 4.7 star rating with 887 reviews.
When is Connett Services open?
Connett Services is open now. It is open 24/7.
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