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Conditioned Air
- Heating & Air Conditioning/HVAC
- Naples, FL
About this business
Call today to learn more about the Trane heating, air conditioning and air filtration products provided by this independent Trane Comfort Specialist™ dealer
Location details
3786 Mercantile Ave, Naples, FL, 34104, United States
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I had no idea that a company this size could provide zero communication, zero follow up and zero success in fixing the new unit issues. This resulted in water and mold damage to 2 bedrooms and our mud room. All this damage could have been avoided if they would have done their job with initial installation and/or follow up once we knew there were issues. No direct numbers, no voice mail options, just a receptionist that screens every call so that nothing can ever be accomplished. Also, utility bills due to damaged unit in exc... read more
Business response:
First and foremost, we apologize for the damage to your home. We understand how frustrating this can be and appreciate the opportunity to make things right. Our Service Director has been in contact with you, and a course of action has been discussed and agreed to. In the meantime, please let us know if there is anything more that we can do to ensure your satisfaction. Thank you for your understanding and patience.
Our technician has been for several years ***** ***** *****is knowledgeable, courteous, conscientious and always willing to answer questions. Over the years I have learned quite a bit about A/C from him. I highly recommend ******
Business response:
Thank you for the 5-star review and for sharing your feedback with us. We greatly appreciate your loyalty and are delighted that you are satisfied with our service & team!
I'm not happy with this company. I had 4 technicians at my house in the last 3 weeks. My AC doesn't shut off when I set the thermostat at 77. I had a 300.00 FPL bill, it's usually 200.00. Sometimes it takes hours to go down 1 degree. One tech was here and lied on the report that it was cooling past 77. He left before and never witnessed that it was cooling. It ran for 2 hours so I finally raised the thermostat and it finally stopped. My unit is 2 1/2 years old, and they can't seem to find the problem. I also had to cancel my... read more
Business response:
Paula, we are sorry to hear about the issue with your system. Our Service Manager has called, left you 2 voice messages, and is waiting to hear back from you. At your earliest convenience, please call us back so we can help resolve this situation for you.<br />
Technician was prompt, knowledgeable and courteous. His explanation on the service was clear and to the point. Highly recommended.
Business response:
Thank you, *******, for taking the time to leave your review. We are happy to share your feedback with our technicians and the management team.<br style="box-sizing: border-box; color: #ffffff; font-family: proxima-nova, Verdana, sans-serif; font-size: 14px;" /> <br style="box-sizing: border-box; color: #ffffff; font-family: proxima-nova, Verdana, sans-serif; font-size: 14px;" /> We greatly appreciate your business and thank you for choosing Conditioned Air!
****** at Conditioned Air services my home. Always an excellent job.
Business response:
Thank you, ***, for taking the time to leave your review. We are happy to share your feedback with our technicians and the management team.<br /> <br style="box-sizing: border-box;" /> We greatly appreciate your business and thank you for choosing Conditioned Air!
We are always happy with the quality service from the technicians and overall great customer service. We highly recommend ********************!!
Business response:
<p>Thank you, ******, for taking the time to leave your review. We are happy to share your feedback with our technicians and the management team.</p> <p >We greatly appreciate your business and thank you for choosing Conditioned Air!<br /> <br /> </p> <br />
Conditioned Air is a top company for HVAC work. Last August 2023, they installed a new AC unit in our home, and today ************** Of Conditioned Air did a complete 6 month follow-up ***** was thorough, pleasant, and answered all my questions/ these guys are good!!
Business response:
<p>Thank you, ***, for taking the time to leave your review. We are happy to share your feedback to ***** and the management team.</p> <p>We greatly appreciate your business and thank you for choosing Conditioned Air!</p>
Worst. Once they are paid, they are gone! Zero problem resolution. This has been going on for 18 months: high humidity, no correlation between thermostat set temperature and actual temperature. This was a brand new install that they did from duct work to units. They are awful; no return on promises! Parts that were on order were never in fact ordered!
Both ****** and ****** did a fantastic job for maintaining and repairing. Thanks!
Business response:
<p>Hi ****,</p> <p>Thank you for taking the time to leave your 5-star review. We will share your feedback with the technicians and management. We look forward to providing service for your future maintenance & repair needs.</p> <p>The Conditioned Air Team</p>
Frequently asked questions about Conditioned Air
How is Conditioned Air rated?
Conditioned Air has a 4.8 star rating with 3,141 reviews.
When is Conditioned Air open?
Conditioned Air is open now. It is open 24/7.
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