Concept Cleaning Solutions

reviewer390 

on Yellow Pages

13 years ago

Horrible...unresponsive...don't show up...don't return calls. Whatever you do, find another maid service 

jmed20 

on Yellow Pages

13 years ago

This place is the worst. DO NOT USE THEM! I purchased on of their groupons like many others and had the worst time getting a hold of anyone. I am not surprised to see that their website is down and by the negative comments on here, I'm pretty sure that's why they no longer have their website up. I made an appointment for a Saturday in December. 2 days before the appointment, I get an email stating they no longer do Saturday appointments and that they would contact me to reschedule within a week. The week came and went with n... read more

lnkh68 

on Yellow Pages

13 years ago

If I could give zero stars I would. This is a sad company that does not honor it's deals nor appointments. I purchased a Groupon back in November. On Decemeber 28th I scheduled my cleaning for January 19th at 11:30. Made plans for the dogs to be gone and my mom to be here to let them in. On January 17th I received an email confirming my appoint. However, at 10:45 a.m. January 19th I received a call letting me know no one would be coming. They were apologetic and rescheduled me for that Saturday and even gave me an additional... read more

crystald64 

on Yellow Pages

13 years ago

Avoid the aggravation and headaches!! I got a great groupon deal, if only they would half way honor it. No appointments available for weeks. Finally get an appointment. First appointment was cancelled with nothing more than an email that I did not see until after I had taken off work to meet them to clean my house. Second try...scheduled for 11 am, no one shows. Call and was told it was rescheduled for 2pm and that someone called (they didn't) then they don't show up till 4pm. Totally ruined my vacation day that I had intend... read more

meggie0001 

on Yellow Pages

13 years ago

I will never ever ever ever use Concept Cleaning Solutions ever ever ever! I think the email I sent to Groupon will explain the issues I have with CCS (which by the way was promptly handled and I was refunded my money immediately - because Groupon has EXCELLENT customer service). -------------------------------------------------- ------------------------------- I cannot begin to tell you how furious and frustrated I am with this Housecleaning Groupon. The week after I purchased this groupon I scheduled my housecleaning appoi... read more

customer-reviewer 

on Yellow Pages

13 years ago

DO NOT USE THIS SERVICE! We paid $150 with Groupon, and each time we try to set up an appointment, there are "none available." The first is in March, 4 months away! And the groupon obviously has an expiration. We bought 5 cleanings and very much wish we had not. We have called over and over. No one will ever answer. We have emailed, and the person responding from their iphone can never offer a solution. We have asked for a refund multiple times by email and are simply ignored. DO NOT USE THIS SERVICE UNLESS YOU GO IN WITH TH... read more

deallady 

on Yellow Pages

13 years ago

I would not use this service! Bought the massive groupon 12, 2 hour sessions and it has been utter heck trying to set up appointments. Upon confirming the purchase, the website showed that their online appointment system was down. We called almost daily but to no avail...no one was ever "available" to answer the call. We finally left a voice message as well as followed their online request form, again to no avail. I finally noticed that they had their online appointments set back up so I began my search (two weeks ... read more

niteman 

on Yellow Pages

13 years ago

This is the place! Irma was great. They came in cleaned and my home looked brand new. I will definitely use them again and again. 

becky025 

on Yellow Pages

14 years ago

I clicked the facebook $99 deal for 3hrs. My place is fairly clean but I have two cats. I typically use the deals on Living Social and wait for other cleaning companies in the rotation. I did not expect the services I received. The other places had left the cat hair all over the baseboards each time and I really did not care because it was so cheap. When I came home after this company had done their work, my home was amazing! The baseboards were spotless and they had even vacuumed the sofa. The little knick knacks had been r... read more