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CommonWealth One Federal Credit Union
- Credit Unions
- Alexandria, VA
About this business
Location details
4875 Eisenhower Ave, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Business response:
We're sorry about this and we'll be working to fix it.
There is no law that says a bank must accept a deposit, but I was disappointed to have my coin deposit refused due to mechanical failure. The coin shortage (and quality customer service) must not be high priorities today.
Business response:
We're sorry for the inconvenience this has caused you.
We have done business with them for about 20 years. They have developed really terrible customer service and I feel like they are ripping us off in multiple ways. My husband and I are both going to close our accounts with them. Really terrible company.
Business response:
We're sorry to hear you have had a poor experience with us. Please send us a private message with your best contact information and a member service representative will contact you to see how we might be able to help.
Background: I received a certified letter in the mail from them stating I was in danger of repossession after just having refinanced over to them for a lower rate from CapitalOne. I immediately called them and made a payment to get caught up (even though I was unknowingly only a month and a half behind) and asked to speak to a supervisor to find out what is going on. The conversation went like this: CommonWealth One: “You owe us an extra $3,000 on top of your original loan amount as a penalty because you didn’t list us as th... read more
Business response:
Hello Mr. Swims, We're sorry that you've had a bad experience with us. Please send us a private message with your best contact number so we can discuss how we can improve your experience and our processes in the future. Thank you.
The people do not do their job. I paid my account off in fall 2019. yet memorial day 2020 i received a nasty email telling me i owe them money and need to pay my bill. Please understand that was the first I heard about any balance I never received a statement. I have contacted them weekly or their representatives have contacted me telling me to pay this bill. All cards were destroyed in fall of 2019. I even spoke with Mike a supervisor and emailed him the paperwork showing the account was to be closed. And to this day it has... read more
RecommendedTheir customer service is outstanding! #1 in my book! I trust them 100%!!
Be respectful to its loyal, long-time members. I have been a member for 15 years and am looking to leave after it solicited me to apply for their promotion of 5.99% balance transfer credit card/loan and then denied me and my family the opportunity. COFCU does NOT take care of its members. What I have bragged as being "my credit union" has become a huge disappointment. I would NOT recommend this credit union. To those I did refer it to in the past, I am sorry for misguiding you.
very responsive, very customer service oriented, very solution oriented
Possible the worst bank ,,extremely unprofessional not recommend!
Frequently asked questions about CommonWealth One Federal Credit Union
How is CommonWealth One Federal Credit Union rated?
CommonWealth One Federal Credit Union has a 3.3 star rating with 100 reviews.
When is CommonWealth One Federal Credit Union open?
CommonWealth One Federal Credit Union is closed now. It will open tomorrow at 8:30 a.m.
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