Shaun N. on BBB
8 months ago
01/08/2021, 05:58 AM
POTENTIAL BUYERS STAY AWAY!!! Don't let the 4.5 stars fool you.
RST Motors continues to hold the slimy 82nd used car dealership stereotype true to it's name.
They'll give you the run-around and will be told you'll get called back little secret... they don't.
I purchased a vehicle that had less than 100k on the odometer, I thought was getting a great deal in terms of pricing and was encouraged to buy the extended warranty. In the back of my mind what's an additional $102 dollar monthly payment to have my truck be covered seemed like the logical thing to do. So I purchased it thinking all was good until the day came.
Now I have a bad water pump 9 months later... I called Endurance Dealer Services, to file a claim and the warranty company and they told me my account was voided. It was voided by an employee of the dealership with login "JT/0" according to Endurance, 17 minutes after purchasing it. 17 minutes long enough to drive away and never look back. Maybe by mistake, I can't tell from speaking to them sparingly. They don't want to take the blame and blame the warranty company.
Countless calls to speak to a manager to help with my situation, you'll get an excuse. "They aren't in today" 3 days in a row? Really... Finally, get to speaking to Yalana or Alana, Something like that and she has no clue and can't seem to find a solution.
And I thought their 4.5 Stars and good reviews would make purchasing a vehicle with ease. Boy was I wrong. DO NOT support this SLIMY 82nd dealership.