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Color Street
- Beauty
- Totowa, NJ
About this business
Location details
922 Riverview Dr, Totowa, NJ, 07512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There is NO CUSTOMER SERVICE. The email addresses are "invalid ". I have tried to phone them only to get a message saying "no support person is available. Call back later. I would give this company and the "Phaibion Royal" rep NO STARS!! VERY DISAPPOINTED!
Business response:
Thank you, ******* for the information. Please be advised that Color Street does indeed have a *************************** that is available to all customers at the following times:Monday-Friday: 9:00am7:30pm EST Saturday: 9:00am5:30pm EST If you tried to reach them outside of those hours, you may have received a message that the team is not currently available; however, if you have been trying to reach Phaibion Royal, we are not responsible for his customer service efforts or his lack of attention to your requests for conta... read more
I am so sick and tired of stylist realizing their mistake in joining an MLM and trying to recoup their money by charging outlandish prices for so called unicorns. They are very rude if you question the price and this reflects poorly on the company. This is clearly a violation of Colorstreet policy yet it goes unchecked. Maybe if you paid your stylist who are the lifeblood of your company a better sale percentage they wouldnt be gouging customers.
Business response:
Thanks for the feedback, ******. We can appreciate your frustration. As you may know, Color Street launches a fabulous variety of on-trend shades many times throughout the year and some previous shades are discontinued to make room for the hot new styles. As you noted, some people refer to the obsolete inventory as unicorns and there can be a bit of a black market among customers for unicorns. Given the first sale doctrine, Color Street cannot prevent customers from selling products they have legitimately purchased, but we d... read more
I have been a customer and Independent stylist with ********************** since the summer of 2020. I just wanted to reach out and say that Color Street has been a joy to be associated with since day one. Their *********** staff is very professional and easy to work with. I've always felt they genuinely care about me as a stylist and also our fantastic customers. This company holds transparency as tantamount to all transactions - whether through purchasing products or when making the decision to become a stylist. I was alwa... read more
Business response:
Thanks, ****, we appreciate our customers and love making them happy!
Ive been using Color Street off and on for about 4 years, I even became a stylist for a short period of time. I really like the concept of Color Street. It makes painting your nails accessible to people like me who have physical disabilities and cant always take the time to paint. That said, Ive had some issues. The polish does not last as long as the stylists say, especially if you use one layer. It chips within days of regular use. The stylists suggest doubling up and using clear strips over the polish, which significantly... read more
Business response:
We are sorry to hear you recently had a bad experience with our product, after four years as a customer and Stylist, and notice that it appears the last time we heard from you was in 2020 when you resigned from being a Color Street Independent Stylist. If you would please be so kind as to send some pictures of what you describe, we would love to take a look.
IF I could give zero stars I would. This is nothing other than a pyramid scheme. The product is WAYYY OVERPRICED and few actually benefit after joining this "company." What a joke..... stay far far away, every time a colorstreet item is sold greedy people benefit off others' losses. STAY AWAY!!!!!
Business response:
We are very sorry to hear you had a negative experience. We see that you are currently still an active Color Street Independent Stylist and that you had wished to file a grievance, but never followed through. We did attempt to contact you and obtain more information, but our requests went unanswered. As to your claims that Color Street is a pyramid scheme, that is incorrect. Pyramid Schemes are defined as an organization in which the participants obtain their monetary rewards primarily by recruiting others into the same orga... read more
Concept was good but quality is poor. Roughly 25% of product would not adhere to nails even when prepped and applied in exactly same manner as those that did adhere. Heavy emphasis on recruiting, thus a pyramid scheme. Same product was sold for years by the same company retail for much less, product is overpriced. Cult like tactics are used to influence and retain Stylists.
Business response:
We are disappointed to hear that you had challenges with Color Street nail strips. We were unable to determine if you had submitted the concern to our *************************** since we have many ***** Smiths in our database. If possible, we would like to make this right for you. Please contact us to discuss further. As to your claim that Color Street is a pyramid scheme, please be assured that we are not. Pyramid Schemes are defined as an organization in which the participants obtain their monetary rewards primarily by re... read more
I think color street has some good nails but some super rude Stylists. I've never been so harassed about money and my time in my life. Very rude and completely different. I wouldn't recommend these nails or there stylists. Complete joke I would like my money back for all the money I spent by force cause they never stopped harassing me.
Business response:
We did not find any emails or orders for ***********************, so we think perhaps they interacted with an Independent Stylist. We reached out to **** at the email address listed, but have had no reply, We would welcome the opportunity for our customer service team to work with ****.
I have been trying to cancel my "Stylist" account since November! I called the number online today with no luck and was told that I can only contact Color Street via email to settle this issue. I had emailed them in November, was told to provide information necessary, and my account would deactivated within 48 hours. It is now February and I am still being charged the $10 monthly subscription to use the ***************** I have lost $40 to these crooks. Worst customer service ever! Don't become a stylist. They sign you ** in... read more
Business response:
Our customer service team reached out to *****, who was a Color Street Independent Stylist (independent contractor). They were able to process a refund for the monthly eSuite charges for ******* and February, since ***** first contacted us in late December. When she resigned, we replied and asked for ***** to confirm key information about the account, so we would know we were contacted by the account holder and to ensure that ***** understood the ramifications of resigning. ***** did not respond until we received this review... read more
I have always loved Colorstreet, Ive used it for quite awhile. Lately there quality on there nails have been awful. They wont stick to my nails and have came fresh from the company. Theres no reason for them not to stick and Ive tried writing to Colorstreet and they ignore me. Im very disappointed with them.
Business response:
Hello Carterann, We appreciate you as a Color Street customer. Naturally, we want to address your concerns. That being said, we have searched our database for your purchase(s) and the communication you state you sent to us and have not found you either. Did you make your purchases under a different name? Or, perhaps you purchased product(s) directly from an outside source, whether directly from a stylist or a third party site? If that is the case, we are unable to authenticate the quality of the product.Last week, the Color ... read more
Frequently asked questions about Color Street
How is Color Street rated?
Color Street has a 2.6 star rating with 64 reviews.
When is Color Street open?
Color Street is closed now. It will open on Monday at 9:00 a.m.
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