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Color Street
- Beauty
- Totowa, NJ
About this business
Location details
922 Riverview Dr, Totowa, NJ, 07512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Color Street's business is in trouble due to many reasons but the customer service is the worst. Not all customer service agents are bad but the policies are horrible. I was a stylist but quit selling in May because of my day job but would still like to order but my email address is locked until October per customer service. I guess once you quit selling you can't even purchase with your email address for months apparently. Their brilliant solution was for me to sign up with another email address. That's very inconvenient fo... read more
Color Street's business is in trouble due to many reasons but the customer service is the worst. Not all customer service agents are bad but the policies are horrible. I was a stylist but quit selling in May because of my day job but would still like to order but my email address is locked until October per customer service. I guess once you quit selling you can't even purchase with your email address for months apparently. Their brilliant solution was for me to sign up with another email address. That's very inconvenient fo... read more
I purchased mascara through a stylist, and one of the tubes arrived without a brushmaking it completely unusable. The stylist contacted customer service on my behalf, but they refused to do anything about it. Im extremely disappointed with their response. Based on other reviews, its clear that customer service is not a priority for this company. Save yourself the frustration and look for a more reputable brand. It feels like they're more focused on taking customers money than providing quality service or products. Color Stre... read more
Business response:
Color Street appreciates the opportunity to address a recent customer review regarding a product concern. We regret that the customers experience did not meet expectations and are committed to resolving product-related issues whenever they ******** clarify, Color Street offers a customer-friendly return and exchange policy, which allows customers to request a replacement for damaged or defective products by providing basic information such as the order number and a photo of the ******** this case, our records show that:On Ju... read more
I purchased mascara through a stylist, and one of the tubes arrived without a brushmaking it completely unusable. The stylist contacted customer service on my behalf, but they refused to do anything about it. Im extremely disappointed with their response. Based on other reviews, its clear that customer service is not a priority for this company. Save yourself the frustration and look for a more reputable brand. It feels like they're more focused on taking customers money than providing quality service or products.
I am not familiar with Color Street, LLC. In fact I've never heard of it until I got a call from my **********'s fraud department that Color Street, LLC charged my card ending in 7574 7 times between May 23rd and May 29th for the following amounts: 5/23 $49.34, 5/26 $48.70 and $49.04, then on 5/27 for $89.84, and 3 more pending transactions for $22.25, $34.12, and $93.27. These are fraudulent transactions!
Business response:
******, I'm so sorry to hear about your recent experience, and I truly appreciate you giving us the opportunity to address your concerns. We completely understand how alarming it can be to receive unexpected alerts from your bank or credit card company. Please rest assured that were here to help and will work with you to ensure any unauthorized transactions are addressed and ************ assist you further, well need just a bit more information. You can reach me directly at ************ or email *****************************... read more
I have made several orders but just had an issue for the first time. My order included a note stating the item I ordered was not in stock. They gave me two nail strips as a substitute. However, these items were not to my liking. I requested a refund or exchange which the company refused, unless I paid for return shipping. I feel like this violated my consumer rights since I did not order these items in the first place, and should not have had to pay to receive a refund or exchange for them. Ironically, the item I did not rec... read more
I placed an order and selected 2 day ***** shipping. The product was shipped but has since disappeared. ***** cannot help me and after trying to contact Color Street Via email, form submission online through their website and calling numerous numbers and leaving voicemails for countless offices, I still do not have my order, am missing $50 from my account and ********************** doesn't seem to either have anyone working or just doesn't care about my situation. It has been a week since I first started contacting colorStre... read more
Business response:
****, we were sorry to hear that your order was lost in transit with the Fed Ex carrier after leaving the Color Street warehouse. We can understand that it is frustrating, especially during the holidays, to have mail lost. As we know you can appreciate, Color Street does not control the mail once it leaves our warehouse. Of course, we wanted to ensure you received prompt attention and excellent customer service, so a review of your communications with our *************************** was conducted. The first email from you to... read more
Colorstreet has very poor customer service and is very dishonest in their practices. I bought a starter kit in June for $99 that was advertised as having all 6 of the Anniversary sets. Which was what I really wanted - as they were already all sold out. I received 4 of the Anniversary sets and a note in my kit from Colorstreet that I would be mailed the last 2 sets in July. There were no conditions listed on the note - and I had paid the full amount for the kit. I never received the last 2 sets - and I have emailed over and o... read more
Business response:
******, we are sorry to hear that you were disappointed with the response received from the Color Street **************** team. Their response was appropriate. The Nail-tional Night Out join offer you mentioned was for individuals who wished to be an Independent Stylist with Color Street. The purchase of a Stylist Kit provides information and supplies to help run a Color Street business. After a thorough review of your account and your emails to ****************, it was noted that you requested resignation of your business a... read more
The products themselves are solid. However, if you are looking to actually make money the cost of shipping (company makes a rebate from Fedex/ profit on each product shipment), commissions structure, limited release of products set up is very challenging. The organizational structure of contractors is essentially a pyramid scheme -the more people you recruit to sell the more money you make. The company sells 'independence' and financial freedom, the reality is debt and free labor with great margins for the company and little... read more
Business response:
*****, thank you for sharing your opinions. We agree that this business is not for everyone;however, when you enrolled with Color Street, it was clearly outlined that you were joining as an independent contractor and not an employee. That meant you were not entitled to a salary or benefits. As indicated by the Independent Stylist Agreement, the Policies & Procedures, and the Income Disclosure Statement (that you acknowledged and agreed to), income and rank success is not guaranteed. This business is not easy, it is not a get... read more
Frequently asked questions about Color Street
How is Color Street rated?
Color Street has a 2.6 star rating with 64 reviews.
When is Color Street open?
Color Street is open now. It will close at 6:00 p.m.
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