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Collision Works of Norman
- Body Shops
- Norman, OK
About this business
Customers are the heart of Collision Works. We are family owned and operated and pride ourselves on making the customer's experience easy, interactive, and above all else positive. From the moment you step through the door you are made to feel welcomed and this continues throughout the process of their repair with regular updates, the ability to track repairs in real time, and customer care follow-ups. Our goal at Collision Works is to provide a quality repair and customer service that supersedes industry standards and custo... read more
Location details
1107 N Flood Ave, Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
RecommendedVery good and concerned I will use them again in the future if needed. My car looked amazing
Business response:
We're thrilled to hear this, Terri! Thank you for allowing Collision Works to work on your vehicle!
Excellent service! This was my second time using Collision Works in Norman and I’m just as pleased as I was the first time.
5 Stars Collision Works did a wonderful job on my Tahoe. The paint was matched perfectly and looks beautiful. The bumper and all around it was replaced and also looks great. You can’t tell it was ever wrecked. All the work was done in half the time we were told. Customer service was great and they kept us updated all the way through the whole process. They even detailed the inside before we picked it up. We are very happy with the repairs and body work done.
Business response:
Thank you for the review, Tricia. We're thrilled to have had the opportunity to repair your vehicle. Should you ever need Collision Works again, we're here for YOU!
They call this fixed. I question their moral character.
Business response:
Oh no, Joy! After reviewing your file and estimate, we see that your driver-side fender was not to be part of your repairs. We apologize your vehicle wasn’t repaired to your expectations. We strive for 100% customer satisfaction and would like to make this right with you. Please contact our store leader, Will Austin at 405-321-1717. He is anticipating your call.
Terrible customer service experience. I was not kept up to date on the status of my repairs and was given misleading information multiple times resulting in wasted trips. I felt like Phil couldn't have cared less if he tried. I finally had to escalate to the general manager to receive any kind of accurate information or updates. The work looks great, but it took almost 3 weeks to get my car back, which wouldn't have been so bad if communication would have been effective. I can't recommend and would not use them again.
Business response:
Barbara, we are sorry to hear that you had a bad experience. Thank you for letting us know. It is always our goal to provide the best service possible. Were you offered the text/email updates when you checked your car in? It sounds like the general manager got the accurate information to you, If there is something else that we can do to improve, please get back in touch with the GM. We know that it is tough to be without your car for a period of time but we want to make certain that the repair is done correctly. Depending up... read more
Worst service. 2 days on my vehicle for a fix that they caused when they repair the front end months ago. It has token them 2 days to replace a a stupid ac line that doesn’t take 2 days
Worst service. 2 days on my vehicle for a fix that they caused when they repair the front end months ago. It has token them 2 days to replace a a stupid ac line that doesn’t take 2 days
Staff members wolf whistle at young women when they’re minding their own business, passing by. Until there is proof of improvement, I can’t in good conscience recommend any business that condones catcalling. I’ve already called and left word with the receptionist but if you’re going to foster the kind of environment that makes people uncomfortable, I have no reason to not return the favor.
From July 19th to Oct 6th my car was in this location (was promised Aug 18). Upon receipt of the vehicle it had more flaws on it than it had before it was dropped off, it had been garage kept and was babied until the accident. When i received it, it had new dents, hail damage, the alignment they had done (was re-done by my mechanic since it wasnt done properly) and the wheels were mismatched. I went in very open minded and hoped for the best, but as time went on, and i began to notice all the little things they were missing ... read more
Frequently asked questions about Collision Works of Norman
How is Collision Works of Norman rated?
Collision Works of Norman has a 4 star rating with 367 reviews.
When is Collision Works of Norman open?
Collision Works of Norman is closed now. It will open on Monday at 7:00 a.m.
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