Coleman Furniture

jenny j. 

on Birdeye

2 years ago

I bought a chest of drawers off of this company. I was called by the delivery company and told the day of delivery. They showed up early so I was still at work. They stated that they had drove from Tampa and needed to get back so they asked if I could get a neighbor to come and accept delivery. I did get a neighbor to do this. When I got home, I could see that the chest of drawers was the wrong color. I have the same furniture in my bedroom but mistakenly picked the wrong color when I was ordering. If I was home, I could hav... read more

Kelli K. 

on Birdeye

2 years ago

I bought a sleeper couch on February 6, 2022, was delivered on May 26, 2022. I used the sleeper twice and when putting the bed back down, a metal bar came off the hinge that operates the lift of the bed. I contacted Coleman Furniture since it had only been 4 months since I received the couch. They said they would get a hold of the manufacturer to see what they will do for me. When they got back to me, they said that the manufacturer denied it was a defective part but will give me $ 125.00 towards fixing it. Well, I cont... read more

Alissa S. 

on Birdeye

3 years ago

This is the first and last time we will ever purchase from your company as all of the legal action you took on my 87 year old grandmother could have simply been avoided had your company responded to her several emails in the first place requesting an update on delivery. After no response for months she had no choice but to file a claim. The cost of the discontinued bed was close to $900 which is pretty much her monthly check. Your lawyer contacted her today and in her current state this did not help her at all. We contacted ... read more

Deborah A. 

on Birdeye

3 years ago

I must agree with the previous reviews of this company. They promise availability of their items and provide deceptive delivery times. I ordered my furniture on June 29 and was told that delivery would take place in six weeks. It has been over eleven weeks, and they are still "unable" to provide a delivery estimate. They refuse to take responsibility, claiming that the freight companies are at fault. In reality, they need to be transparent with customers and provide realistic delivery information. If we had know that w... read more

Elizabeth D. 

on Birdeye

4 years ago

Do NOT order from this company. Please. If I can stop just one person from going through what I went through with this ridiculous company, it will be well worth it. I ordered my entertainment center in June of 2020 and it it now March of 2021 and I still do not have it. It was supposed to be delivered last week and has been rescheduled four times now. When the delivery driver called the third time to reschedule, I asked for his managers information and he told me "I don't have a manager, I'm my own driver" okay. Well they s... read more

Ger M. 

on Birdeye

4 years ago

What a waste of my time. I found a sofa I thought would be perfect for my new home, and knowing that Covid has put delays on deliveries I called Coleman Furniture to speak to a representative to see if the items for my sofa were in stock. I was assured all 4 items were in stock by the lady I spoke to and that if I put in the order the wait for the sofa wouldn't take long. I placed the order and wait about 5 days to get an update, but nothing came. Eventually I got an email that my order was going to take 6 months to fulfill ... read more

Elizabeth L. 

on Birdeye

4 years ago

I ordered furniture. They claimed they would deliver in three weeks. They did not. I followed up. They said they would deliver in six to eight weeks. They did not. I followed up. They said it was stuck somewhere in California and they had no estimate as to how long it would take for it to arrive. I asked to cancel my order and they refused to cancel without charging a restocking fee. I think they are running a scam to take people's restocking fees. 

Vince Z. 

on Birdeye

5 years ago

Absolutely awful customer service. They lure customers in with decent pricing and promises of quick fulfillment of orders. However, when ANYTHING goes wrong, they place the blame on the manufacturer and take NO responsibility for taking care of their customers. OWN YOUR MISTAKES! If you can't do that, then you don't deserve my business. Placed an order for an entertainment center based on the info on Coleman's website that said it would deliver in 2-3 weeks. The reality of the matter is I will not get my order until 7-8 w... read more

Dan D. 

on Birdeye

5 years ago

Watch out for the bait and switch… Watch out for the bait and switch routine with their advertising. I purchase a dinning set with four chairs as it is advertised on their website( ID: ASL-D736-32-ROOM). I also ordered two additional chairs. Upon delivery only four chairs showed up. I was informed by Coleman that I was "confused as the table only come with two chairs" and I bought two more. I informed Coleman of why does it say you get four chairs? They said it's a billing error on the finance company. I said what does the f... read more