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ColDesi
- Consumer Services
- Tampa, FL
About this business
Founded in 1999, SWF East Inc. offers several full package deals that include equipment, software, training and supplies, which meet the needs of start-up embroidery businesses. The company offers a product line of direct to garment printers, embroidery machines, screen-printing equipment, digitizing software and embroidery supplies. SWF East Inc. is based in Tampa, Fla., with offices throughout the eastern United States and Puerto Rico. It offers clamshell and swing-away heat presses featuring a state-of-the-art control sys... read more
Location details
4537 S Dale Mabry Hwy, Tampa, FL, 33611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Coldesi sold me a faulty embroidery machine. I am now out $15,000. They refuse to return the machine and all they have done is offer a zoom call to try and fix it. Stay FAR away. Do not spend the money on any of their products they will not do the right thing.
If I could give no stars, I would. From the start there was a delay of delivery even though I clearly communicated what was needed, it did not happen. The equipment is absolutely not what they promised. The training is subpar at best. If you want embroidery or DTG/DTF equipment, run from this company. Had the chance to add to my ricoma equipment, I should have, stay away from coldesi!!!
Buy beware. You have been warned. Do not buy a ColDesi branded machine. You will both overpay for something you can get at a better price and better version elsewhere (they get most from China), which in the end will be a higher ROI than any ColDesi Brand in our 3+ years of suffering through 3 G4s, and 1 overpriced limping DTF 4head machine. visit @mrplur on youtube for new videos to be released detailing why one should avoid coldesi brand for their printing needs. https://www.bbb.org/us/fl/tampa/profile/embroidery-suppli... read more
BEWARE!!! Terrible customer service. We spent nearly $30K on a DTF printer and has not worked, wasted consumable products. Tech is support is beneath marginal. Cannot get any help. Worst decision we made was trusting ColDesi.
We have had our DTF in place for approx. 8 months. The experience has been awful. I would not recommend these printers to anyone. The support staff, while nice, friendly and knowledgeable, are apparently quite overwhelmed, as it takes several hours if not days to get back to you on any issue. Clearly ours is not the only product that they are dealing with, which means to me there must be issues all around. We typically get "I suggest you try....." and see if that works. How about "Do this and it will fix it"!!! That is ... read more
We financed a DFX printer in August of 2021. We went through all the training and testing before offering the finished products to our customers. The printer itself prints fine, but the transferring papers that are the sole purpose of the decoration process is very inconsistent. We have had to replace apparel and print with different methods to keep our customers happy. I reached out to Coldesi letting them know we were very unhappy and could not offer this product to customers. Their offer was to trade it in and give us 1/3... read more
ColDesi have been CROOKS to us. ColDesi sells printers, but they do not guarantee the print head. Purchased a new machine a year and a half ago - it has broken down 10 times. The motor failed, the circuit board, failed, the software failed, the USB port failed, and the print head have failed multiple times. The first time for the motor ColDesi suggested the machine was not level - it was. ColDesi was even in our shop to train us and review the machine. It was not moved. When the circuit board failed their support b... read more
I purchased multi head embroidery equipment in December of 2019. This equipment had issues from the beginning that where reported to Col Desi. The equipment is manufactured incorrectly and they refuse to acknowledge this. They shipped parts from China to try and fix the issue, however the part shipped is exactly the same as the one on it already. The heads on this machine are not properly aligned and it causes major issues with the operation of the machine. I made ColDesi aware of the issues right away and here we are 13 mo... read more
RecommendedThis company is incredible! Heath in support is amazing and very helpful(no matter how many times in a row I call him)! Ashley, Kandice, Dawn and the rest make every single interaction perfect. We bought our M2 about 5 years ago and then had some major medical setbacks. After running around 30 shirts the machine sat in the closet. We never flushed it or maintained it, ColDesi has been walking us thru getting the machine started again like we bought it yesterday! The customer support here is second to none, a lot of companies... read more
Frequently asked questions about ColDesi
How is ColDesi rated?
ColDesi has a 4.1 star rating with 158 reviews.
When is ColDesi open?
ColDesi is closed now. It will open at 9:00 a.m.
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