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Clopay
- Garage Door Services
- Mendota Heights, MN
About this business
According to information supplied by the company, Clopay offers a leading manufacturer of residential garage doors in the US. They are also one of the leading manufacturers of Commercial Overhead doors in the US.
Location details
2360 Pilot Knob Rd #200, Ste 200, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 3:30 p.m. | |
| Tue | 7:00 a.m. to 3:30 p.m. | |
| Wed | 7:00 a.m. to 3:30 p.m. | |
| Thu | 7:00 a.m. to 3:30 p.m. | |
| Fri | 7:00 a.m. to 3:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a door in December 2019 from **** *****, for a house I am, building. I went to install the door on March 21st, 2020 and found out the door had all kind of quality issues. The panels were not even and 5 of the screws for the hinges keep on turning. I called Clopay and they told me that I have to fix it myself and to get larger self taping bolts for the ones that are turning. I wasted 1.5 hours fixing the sides but was not able to find self tapping bolts that were just slightly larger. I wasted another 1 hour and g... read more
TERRIBLE CUSTOMER SERVICE Built our house 9-10 years ago and had 3 Clopay Insulated doors that have an overlay on them (special order doors). The overlay is popping off all 3 doors and this has been happening for several years, unfortunately I just got around to Calling Clopay. When I got the Cust Serv Rep and explained the situation he VERY RUDELY insinuated that the doors shouldn’t really last much longer than the 5 year warranty they come with. Lol. Maybe I’m wrong but I’d think you should easily get 15-20 years out of a ... read more
I purchased a Clopay wood door in April that began delaminating in June with a very loud open/close operating noise. No follow up by Clopay after sending details of door issues to customer rep.
In only THREE years, conveniently just after our warranty is up, THE EZSET TORSION SPRING IS SHOT. ***** CHEAP PRODUCT, ITS GOING TO cost us $350.00 on just over a three year old $1000.00 garage door. HORRIBLE. JUST PAST THE THREE YEAR WARRANTY, DOOR WONT OPEN. YOU WON'T STAND BY YOUR *****Y PRODUCT. CUSTOMER SERVICE IS HORRIBLE, FIRST SAID YOU WOULD EXTEND THE WARRANTY, NOW SAID TO BAD. *****PRODUCT. THREE YEAR OLD DOOR AND WE HAVE TO SPEND MONEY. STAY AWAY FROM THIS *****BRAND. They keep deleting my reviews, so now I will ... read more
We purchased a number of Clopay doors, a division of **** *****, well over a year ago and the doors are yet to be installed. We paid over $10,000 for these doors and have nothing but delay and problems surrounding the installation. Over 3 weeks ago we recited an email telling us that the doors were finally in production, we found out today that they are not. That now the installer, who has visited the site several times is not adding on additional requirements, such as a scissor lift and more to install the doors. In one ema... read more
tried to purchase one through **** *****. took 4 hours off of work so guy could measure. the tech says he wont attach garage door opener to door. to many bad reviews about the openers motor...i told him my kitchen stove also has bad reviews. maybe thats another reason not to install the garage door. He says seriously the garage door wont warranty. i have a life time warranty on the opener...and it will ruin your door? needless to say i didnt sign anything and am very glad i didnt purchase
Business response:
We contacted the Installing Dealer associated with this area and particular Store. While they did not have information on this particualr customer, they did let us know that they will refuse to connect an existing motor to a new garage door if the motor does not meet current code. They will also inform the customer that hooking up an exisiting motor that does not meet current building code will void the warranty of the door. This is not a reflection of the Garage Door manufactrued by Clopay.
Would not recommend buying from Clopay. We ordered a Clopay commercial sectional door at ******** on Sept. 11, 2018. At the time of purchase we were told it would be in by Sept. 25th at the latest. My husband and I both agreed that was a reasonable time line. We waited and waited until finally on Oct. 10th, 2018 we received a message from ********t it was in and ready for pickup. Picked up door on Oct. 11, 2018. Product came in one sealed pkg. My husband took off old shop door and proceeded to install new one. Once pkg was o... read more
I am satisfied with my steel garage door. I purchased the basic, no frills, white steel Clopay door and have had no issues with it since we purchased over 2 years ago. The door gets a lot of use, as my family is constantly opening and closing the door to go places.
Had two Clopay garage doors installed in 2015. One door fine but the other has a rust coming through middle of door from inside. Called The Door Company to come and he took pictures to send to Clopay. They will not stand behind their product. Two years and the door is rusting inside.Poor company to deal with.
Frequently asked questions about Clopay
How is Clopay rated?
Clopay has a 1.3 star rating with 13 reviews.
When is Clopay open?
Clopay is closed now. It will open on Monday at 7:00 a.m.
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