Cleveland Clinic - Family Health and Surgery Center Twinsburg

james D 

on BBB

a year ago

Cleveland Clinic is the worst. They purchase Martin County Health and the ruined it. The replace the computer software and it is horrible, even the employees agree. The they transfered my records form 10 years ago and cause my doctor to call in my prescription to the wrong place. It is impossible to get a person on the line, and they just don't care. All they do care about is the money. 

Matthew F 

on BBB

a year ago

In 2016 I had a terrible experience at an inpatient psychiatric facility run by CCF at their Marymount hospital location in Garfield Heights. I self admitted into the unit because I thought that they would be able to get to the bottom of the issues I was experiencing. The inpatient unit looked like it was ripped straight from “one flew over the cuckoos nest.” Like they used the movie set to design the place. Dingy and dark and outdated. Hidden away in a far flung corner of the oldest part of the building. I was there around ... read more

Ray K 

on BBB

a year ago

Trying to make an appointment is time consuming at the Clinic. Today I made 3 different calls to different departments and it ranged from 4 to 8 minutes just to get a human on the line. Unacceptable. 

Bettina F 

on BBB

a year ago

Called the scheduling line to make an Eye Dr appointment at the Cleveland Clinic Cole Eye Institute in Streetsboro last June- July (2022). I asked about insurance and was told that my medical insurance would be billed instead of my Eye insurance. I of course asked about the cost and was told it would be just my office visit copay of $25. I provided all my insurance information before I made the appointment to make sure it was accepted and of course the cost. So why am I getting a SURPRISE MEDICAL BILL nearly 10 months later ... read more

carolyn f 

on BBB

a year ago

Absolutely stellar! I cannot sing their praises enough! The care EVERYONE of staff provided for my mom is truly above and beyond!!!! 

Irina S 

on BBB

a year ago

This is pertaining to my experience including inappropriate conduct, unprofessional demeanor, and multiple erroneous entries into my medical record/ falsification of record by colorectal surgeon DR. ANNA ******* * *** ******** chart entries have overtly antagonistic, hostile and judgmental connotation, and are nothing but a fabrication which talks to gross negligence, preconceived bias and intentional harm. The worst part is that department chair Dr. ****** is siding with her despite of apparent gross mistakes and inappropri... read more

Ki F 

on BBB

a year ago

The staff at Cleveland Clinic Gastroenterology in Port St. Lucie, FL are very rude. Appear to not be interest in the patient, just try to get off the phone. One staff member is a receptionist but tries to play doctor about my diagnosis. The insurance dept. does not answer the phone and you cannot leave a message to discuss bill for forthcoming procedure set in 5 days. Phone just rings off the hook. 

Debbie L 

on BBB

2 years ago

I am on Medicaid I was trying to register without saying I would pay for excess bills. Shannon in registration came from around her desk to the kiosk to push buttons I specifically told her I wouldn't. I'm not the guarantor for any bills. By law they aren't allowed to bill me unless I sign a paper to say I will pay. I refused to sign so Shannon in registration took it upon herself to sign my name electronically. I've tried to resolve the issue through the ombudsman, but they refuse to acknowledge my call. The did tell some n... read more

Kim F 

on BBB

2 years ago

I took my sister to Akron General Emergency Room on Friday March 3, 2023. She was in intense pain of which we did not know what was causing it. She had had brain surgery in January at the Cleveland Clinic. She has Artery Disease. She was treated terribly by personnel from the moment we arrived. The ER was extremely packed. After 3 hours of sitting in wheelchair crying we asked if they knew when she’d be called back. We were told no! It doesn’t go by when you come in but by criticalness. Ok! At 3 1/2 a young man came in with ... read more