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Citizens, Home Mortgage
- Finance
- Franklin, TN
About this business
Our team of mortgage experts at Citizens is committed to helping customers find the home loan solution that’s right for them. We offer a variety of programs: affordable home loans, government loans, jumbo financing, new home construction-to-permanent financing, and more. Whatever your mortgage needs—buying a home, building a home, or refinancing an existing mortgage—we’ll provide answers and insights to guide you through the process, from application to closing.
Location details
6100 Tower Cir Suite 600, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service. Our home was damaged by a storm. The insurance company sent us funds very quickly. Citizens was sent the checks overnight delivery, they proceeded to delay and delay and delay. they took over a week to process the check then played games and took 10 business days after the check cleared to order a check to send us. Insurance issued check within 2 business day and it took citizens over 26 business days to finally get around to sending our checks. and they sent them regular mail instead of fed ex as ... read more
Avoid at all cost. Worst customer service ever. This is worse than the worst I've experience in my life. Average waiting time + 30 min to get someone to talk to you. Seriously, stay away.
No help at all. I wish my mortgage was through another bank.
Did a 1 time close construction to permanent mortgage. Loan officer was a snake oil salesman. Been with them for 2+ years now and nothing but issues. They lie and have you by the balls so you can't do anything about it. STAY AWAY!
They bought my mortgage about 4 years ago. I've been paying every month over the phone since then because it's impossible to get access to your online account or to set up auto-pay.
Frequently asked questions about Citizens, Home Mortgage
How is Citizens, Home Mortgage rated?
Citizens, Home Mortgage has a 1 star rating with 13 reviews.
When is Citizens, Home Mortgage open?
Citizens, Home Mortgage is closed now. It will open at 9:00 a.m.
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