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Cigna Healthcare
- Business Services
- Walnut Creek, CA
About this business
Location details
1340 Treat Blvd #599, Walnut Creek, CA, 94597, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service. Claims submitted online (that I received confirmation of being received) are then "lost." Claims take months to be processed (or not processed), then a letter is snailmailed stating they can't read the diagnosis on the print-out. When I fix that, I wait a month or more to get a 2nd letter now saying something else is missing from the claim (they could have noticed this the first time they received the claim). They are also inconsistent in that some claims are processed without the missing information. Custo... read more
Worst insurance
Mediocre insurance with the worst customer support I've ever encountered. I called them to terminate my insurance, and an hour (!) later I was "all set". A month later I started receiving mail and calls at 8 am notifying me my payment is past due. I had to call them three more times to make sure my insurance was _actually_ terminated. Three different customer support managers assured me that it was. A week later I'm getting more calls and letters. Cigna, I do not want to be your client anymore, please stop wasting paper. Tha... read more
Worst insurance. Says doctor is in network but somehow it is not in network AFTER you already had the appointment. Been dealing with them for months and just decided to pay the doctor and not deal with this headache anymore. Also bought the Covid test because they said they will reimburse. Never got the reimbursement. If your employer gives you options to choose your health provider, DO NOT CHOOSE CIGNA! You will thank me later.
Worst insurance company I've had the displeasure of working with. They are liars and schemers. I've worked with many insurance companies through out my career but none of them have been like Cigna. They have the worst and the most incompetent customer service. I submitted a claim a year ago and after 4 calls, I still haven't been able to get the claim processed. Their customer service keeps hanging up on me or just passing me around for hours until I have to give up and call back another day. When it comes to payout, I belie... read more
Frequently asked questions about Cigna Healthcare
How is Cigna Healthcare rated?
Cigna Healthcare has a 1 star rating with 9 reviews.
When is Cigna Healthcare open?
Cigna Healthcare is open now. It will close at 5:00 p.m.
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