Chase Bank

Marie P 

on Google

2 months ago

I recently applied online for a Chase credit card, and my application was flagged for possible fraud. I was asked to upload my driver’s license to verify my date of birth and address, which I did online. The system showed the upload was successful, and I was told it would take a couple of days to process. After not hearing anything back, I called again and was informed that their system was unable to read my driver’s license, so I would need to drive more than 2 hours each way to visit a local branch. Although the issue was ... read more

Helen Raimundi 

on Google

2 months ago

Grace Paulette was very helpful and made my lack of computer skills fun. I appreciate her helping us navigate the stuff I needed done and if I have anything else done at Chase I will ask for her. Thank you Grace.. perfect name…she handled everything with Grace!!! 

Brant Berry 

on Google

5 months ago

I came into the North Richland Hills Chase branch to try to finalize what was needed to be added as Power of Attorney for my 81-year-old father’s account. Instead of even attempting to be helpful, the staff were rude, dismissive, and hid behind policy as an excuse to do nothing. Yes, I understand they can’t discuss my father’s account details with me if I’m not currently listed as POA. That was not the issue. The issue was their total unwillingness to assist with the process or even take basic, common-sense steps - like call... read more

CBoxin 

on Google

5 months ago

Cha ching