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7373 Niagara Square Dr, Niagara Falls, ON, L2H 1J2, Canada
Get directionsAs soon as walked into the building, it was warm, inviting, welcoming and clean. I have been looking for retirement places for my dad. I knew right away this was the place for him. They think of the residents and how their needs might change in the future. They have been very helpful with all my questions and giving me necessary information in regards to a difficult decision.
From the moment you walk through the doors at Sedona Chapel Heights-Niagara Falls, it has a warm, welcoming atmosphere. The residents appear happy, engaged, and well cared for, creating a genuine sense of community. The staff are always pleasant and welcoming. One of the most remarkable features is the art gallery located on the lower level- I believe it is the first senior art gallery created for older adults in a retirement home in Canada. Although I do not have a family member living at Sedona Chapel Heights, I have the p... read more
Chapel Heights is an excellent retirement home facility. The staff are warm, compassionate, and always accommodating to both residents and their families. They go above and beyond to ensure that residents feel comfortable, safe, and welcome in their new home. Chapel Heights provides the support, services, and amenities that residents need to maintain a comfortable and enjoyable lifestyle. I never have to worry about my family member because I know they are safe and well cared for. They take excellent care of residents’ overa... read more
My loved one moves in on a Wednesday, dies on the Saturday and within that time 2 thefts occurred. One before and the other after death. I addressed it via email and many phone calls as no one was reaching out. I finally get through to the most unprofessional individual named Bonnie Lynch. I was now "making accusations" according to her. She was so rude and zero compassion considering the situation. Where is my loved ones stuff? Simple as that. Considering there was no resolution in this matter the Retirement Regulatory Serv... read more
We did not have a good experience with this retirement home. With the exception of one or two people, Marissa the front desk clerk being one. Would I recommend chapel Heights, no I wouldn’t. Maybe they’re no different than all the rest . I’ll never know. I would advise anyone looking into a care home to do your homework. Looks can be very deceiving.
Chapel Heights A Sedona Senior Community has a 4.4 star rating with 57 reviews.
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