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Chaparral medical group
- Healthcare
- Pomona, CA
About this business
Location details
790 E Bonita Ave # 2, Pomona, CA, 91767, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | 08:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
There’s bad customer service and then there’s Chaparral Medical Group, who somehow manages to achieve the WORST customer service I’ve ever experienced. I’ve been going to a doctor with this group for 6 years and a couple of years ago they off shored their customer service. The people that answer the calls are hit or miss on their abilities. But the worst part is, you can NEVER talk to someone in the office and even the customer service reps can’t. They can only communicate via online messaging. And no matter what you need, t... read more
Dr Anand is absolutely great
Such a shame as the RA doctor I see with this group is wonderful, but working with the staff to get prescriptions has been very frustrating! The number you call goes to the scheduling team and they can only refer to the notes with no updates and false information about insurance being contacted when they weren’t or pharmacy being sent the prescription when it hasn’t been. Then they can’t reach anyone in the office to follow up with - all they can do is leave a message to call me & those messages don’t get returned. Very frus... read more
Agent to reschedule appointment is too slow
If you try to change your appointment, Good Luck! Having a root canal might be easier. That’s how hard it is. Also customer service just doesn’t want to help , I asked Elisa if I could talk to her supervisor instead of connecting me to her she just cut me off. Terrible customer service. Second time I tried to change my son’s appointment, still can’t do it just said to me again the scheduler will call me , but when ? Horrible service.
Frequently asked questions about Chaparral medical group
How is Chaparral medical group rated?
Chaparral medical group has a 2.8 star rating with 38 reviews.
When is Chaparral medical group open?
Chaparral medical group is open now. It will close at 5:00 p.m.
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