Certified Termite & Pest Control - Dallas, TX

Liza Gonzalez 

on Google

3 years ago

First and foremost, this company is no longer in business. They were acquired by Terminix. Customer service has been pretty bad for the last couple of years, but this transition with virtually no communication about billing was ridiculous. I was on auto billing with Certified and received a bill from Terminix for service allegedly done on 11/3. No service has been performed in months. I called Terminix- they said to call Certified—Certified only has an answering service and they said someone would get back to me. No one got ... read more

Linda Trimble 

on Google

3 years ago

I had called this company to remove some bees in our fire wood. I spoke to George who set up an account for me, and emailed me a confirmation of my job request. He quoted me $400 plus tax for the job and told me he couldn’t get to it for over two weeks. We agreed on a date and time, but he never showed. When I called the company phone, I was transferred to an answering service who informed me that they would forward my information. Not hearing back from George, I called his cell phone which required me to leave a message. Ge... read more

Wende Galloway 

on Google

3 years ago

I have been trying to get in contact with the main office for 4 days without any response .I can only reach the answering service. I always had Certified Termite and Pest Control contact me in advance before a scheduled service date.coming I want to be home when they came. I was sent a text at 7pm on Wednesday stating they were coming out to do the service . I asked them not to come because I would not be there and I would can the office to plan a date. I received another text on Thursday about coming out to service , again ... read more

shekenya kimmons 

on Google

3 years ago

Whenever I have an issue between visits they are alway willing to come out before hand 

Matt Leal 

on Google

3 years ago

I've used Certified for several years, and for years they've been great, but recently, I haven't been able to get a hold of anybody. We had an issue that needed attention, and I attempted to set up an appointment, but I could only ever talk to their answering service. When you call the Certified Pest Control number listed on their website, it doesn't go to anyone at Certified. It goes to an outsourced answering service. They take down the information, and then someone from Certified is supposed to return your call. Only it d... read more