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Century 21 Department Store
- Clothing Rental
- New York, NY
About this business
The flagship Century 21 store has 220,000 square feet and seven floors of fashion-a great selection of designer brands at discounted prices. Personal shopping assistance is available as well.
Location details
22 Cortlandt St, New York, NY, 10007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 9:00 p.m. | |
| Tue | 7:45 a.m. to 9:00 p.m. | |
| Wed | 7:45 a.m. to 9:00 p.m. | |
| Thu | 7:45 a.m. to 9:30 p.m. | |
| Fri | 7:45 a.m. to 9:30 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Best prices / great quality – I went to century 21 for the 1st time here last month. I am extremely picky about the clothes that I wear, but this place is amazing. There is so much to look at and so many different designers, that is extremely difficult to stop buying. Well work just a trip to see it, let me know if you walk out with nothing, I tried, didn't happen. Winter is coming and I will be there again in January!!
MEN CAN'T TRY ON ANYTHING BUT SUITS!!!!!!!!!!!!!!! – When I visited Century 21 Department Store in New York near the WTC site, I (a man) wanted to try on 2 pairs of pants. I was informed by the 'guardian' of the men's fitting rooms that I could not try these on, or anything except for suits! I promptly complained to the department manager, but got nowhere. I strongly urge you to STAY AWAY FROM Century 21 Department Store in New York until this ridiculous policy is changed! Or, if you do go, complain and say that you refuse t... read more
FASHION worth fighting for!!!! – awesome! century 21 has the best designer brands like juicy couture, vera wang, marc jacobs, dior, and sooo many more. definitely the citys best department store. all of the designer brands are separated so you can easily search for your favorite brand. with the most OUTSTANDING prices, you have to go. all the clothes are real designer brand- no cheap knock offs- the only bad thinfg is that there are some tourists hanging aound in there - oh my goddd too many backpacks and fannypacks!!!! ewww... read more
I bought some perfume and an umbrella. Well packed Totes umbrella was broken. Went back to the store to return and was sent to customer service on the third floor. After waiting on the line for 20 minutes, the clerk refused to take the item back and wanted me to go back to the 1st floor. Then another clerk there asked to me to reach out the correction desk on the third floor itself. Once there they asked me to go to the first floor again. After 45 minutes and up and down I finally met the manager on the third floor who was s... read more
The worst service in the entire world . . . – So, after being there for for 3 hours my mom and I got separated from my sister (an adult.) After an hour we asked someone to page her name over the intercom so we could find her. The staff said they couldn't because she wasn't an adult. 5 hours later, we still couldn't find her. No one would help us. I spoke to security and everything. It turns out my sister accidentally damaged something trying it on, and they called the cops. They booked her - EVERYTHING. This after she spent ... read more
Cannot stay out of store – I shop at Century 21more than I should. I just always find great items for the home and savings on clothes and shoes for the family. Reading some of the reviews, I noticed that some shoppers appearred to have had bad experiences while shopping there. I go into Century's everyday, even if it's to look around and see what's new. Besides the excessive amount of people in the stores (that's why I prefer to go early in the morning) I have not any complaints. In fact, I would like to complement a manager... read more
Having some respect! – I paid a visit to the long Island Century 21 Dept store. What a horror show! I went to buy a shirt a pair of pants for my daughter and son on saturday. I felt like I was being followed all over the store. The person that was following me was security. I used to work in the NYC store so I know the procedure of what security need to be looking for in the store. Long story short! I asked the guy can I help you! He indicated to me that I looked like I was up to know good with my 2 infants kids with me. I t... read more
Worst Cutomer Service Ever! – While Century 21 has great selection, the employees who work there are the rudest I have ever encountered in a retail experience. Recently, I bought a shirt at their Brooklyn store. On the day that I went to wear it, took the tags off, put the shirt on for 5 minutes and then realized that it had a hole in it. When I went to the store to return the shirt- they accused me of lying and told me that the shirt had been worn. I said yes, it has been worn- for 5 minutes! Needless to say, they refused t... read more
DO NOT EXPECT ANY OF THE STAFF, SUPERVISORS OR MANAGERS TO HAVE ANY REGARD FOR YOU, THE CUSTOMER. – My wife wanted to return an item and was accused of being there the day before to return the same item and was refused?!? Another member of staff then stepped in and said she also remembers her from yesterday. My wife explained she was at work all day and they continued to falsely accuse. Needless to say this was a pretty upsetting and confrontational experience. I discourage anyone to shop there out of principal for how the s... read more
Frequently asked questions about Century 21 Department Store
How is Century 21 Department Store rated?
Century 21 Department Store has a 3.5 star rating with 178 reviews.
When is Century 21 Department Store open?
Century 21 Department Store is open now. It will close at 8:00 p.m.
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