Century 21 Action, Inc

Jessica 

on Birdeye

2 years ago

Check in and out was easy. Communication and updates were frequent and informative. Very pleased with customer service. 

Amy B. 

on Birdeye

2 years ago

I think that Century 21 did a good job of providing useful information before and throughout our stay, however, we were not very happy with several things regarding the house. 1. Cleaning supplies were left out upon our entry. Dirty paper towels and spray were a definite turn off. The house was not properly cleaned. I vacuumed during the first two hours of our arrival. The few rugs there were extremely worn and dirty. 2. The kitchen was poorly stocked. Whereas they had adequate pots, there was only one usable frying pa... read more

William C. 

on Birdeye

2 years ago

I rented an additional baby crib for extra $$ when it was already present in the house. I didn't see it for a couple days because it was in a closet. You should be aware of renting additional items to folks when the stuff is already at the rented house. I will use another company for reservations next time. Otherwise, you did great 

Vanessa 

on Birdeye

2 years ago

Staff was friendly but was very disappointed and upset that no one mentioned that the house was listed for sale and that we would be asked to let people see the house while we were there. That was a big oversight and unprofessional. While that was a big deal, everything and everyone else was fine. 

Susan B. 

on Birdeye

2 years ago

Couldn't check in until 5:00pm, then had the worst time getting into the house due to the terrible condition of the locks on the doors. One toilet seat was cracked and pinched when you used it- only toilet on the main floor, of course. House was not swept before we arrived and the floor was quite sandy. Two of the plastic chairs on the front porch had cracked rockers and made loud noises when used. No dish towels at all. We had to use hand towels or buy some and we were not told to bring this, but we're in fact told all... read more

J C. 

on Birdeye

2 years ago

Did just OK, Check in was great but property was not inspected and put in proper shape upon our arrival. Had to call and get outdoor shower fixed on our arrival. That should have been taken care of before arrival. Did not like the having to wait over 45 days to get my damage deposit back. You knew within a few days that we did not damage anything. Why hold MY money for over 45 days!!!! Don't know that I will rent from Century 21 at Topsail again. Have gone to Emerald Isle in the past and the rental agency there was just GREA... read more

Courtney T. 

on Birdeye

2 years ago

We had a few suggestions for the condo itself. We wrote down all of the improvements and brought it in to your staff and they handled it really well. We shared our concern about the extremely uncomfortable sleeper sofa (we were having two guests coming in to stay with us that same evening), and the staff contacted the owner, sent someone to take pictures and look at the sleeper sofa, and sent a brand-new one out the same day! The bedroom door hinge was also not attached to the door, and that was fixed as well. Staff was very... read more

Janet L. 

on Birdeye

2 years ago

This was a new home and area to us. It was recommended by the Vacation Rental Staff and they were right. Beautiful home and area. The VR Staff has always been pleasant and terrific. 

Angela S. 

on Birdeye

2 years ago

Awesome Experience!