Century 21 Action, Inc

Cheryl S. 

on Birdeye

3 years ago

First the good: I was kept well informed about the rental and expectations via email on a regular basis. It was easy to book the rental. When we had a plumbing issue, a plumber came to the unit and resolved the issue within a very short amount of time. Now the not so good: When I stopped to pick up the packet with keys and passes, the receptionist was rather rude and obviously not happy to see me at 4:50 in the afternoon. When I asked about the welcome starter kit, I was told it had been delivered to the unit. It was not ... read more

Judy L. 

on Birdeye

3 years ago

Ease of making reservation. Loved the starter bag. It helped as you don't have to rush to the grocery store. Friendly and knowledgeable when I called the office. I liked the email reminders. 

Penny B. 

on Birdeye

3 years ago

picking out the house and check-in was a breeze, agent was very helpful and assisted in picking out the right size home. Although we found things to be a little unkept at the house itself. Very cluttered under the house, microwave handle looked to have a had a quick fix with glue - which didn't hold, cleaners should have checked over the property for major dust - found on walls, ceilings and ledges. And the deck railing outside the main level bedroom had not been fixed - which was brought to your attention weeks ago when my ... read more

Jessica 

on Birdeye

3 years ago

Check in and out was easy. Communication and updates were frequent and informative. Very pleased with customer service. 

Jesse B. 

on Birdeye

3 years ago

First time staying on topsail. Found a property we liked listed by century 21. Property was great and detailed properly on their website. Called 1 time because my son had hit a button on the tv remote and tv would not work. Called century 21 and the girl that answered was very helpful and got us back up running again. Will definitely stay with again 

Sharon H. 

on Birdeye

3 years ago

Everything was perfect! Check in, check out, reminder/communication emails, and house! 

Thomas S. 

on Birdeye

3 years ago

I seriously can't believe your agency is refusing to reimburse me $17 for a coffee maker that I had to purchase to replace a broken unit. It was 6:30 AM Sunday morning. Would you really have driven over a replacement unit by 8 AM that same day (the coffee was finally done by 8 after purchasing, cleaning the pot, etc.)? After a long day on the road Saturday, all I wanted was a pot of MY coffee to enjoy on the deck of the house. I have to believe that the rental owners wouldn't be too happy to know that your agency is will... read more

Amy B. 

on Birdeye

3 years ago

I think that Century 21 did a good job of providing useful information before and throughout our stay, however, we were not very happy with several things regarding the house. 1. Cleaning supplies were left out upon our entry. Dirty paper towels and spray were a definite turn off. The house was not properly cleaned. I vacuumed during the first two hours of our arrival. The few rugs there were extremely worn and dirty. 2. The kitchen was poorly stocked. Whereas they had adequate pots, there was only one usable frying pa... read more

Courtney T. 

on Birdeye

3 years ago

We had a few suggestions for the condo itself. We wrote down all of the improvements and brought it in to your staff and they handled it really well. We shared our concern about the extremely uncomfortable sleeper sofa (we were having two guests coming in to stay with us that same evening), and the staff contacted the owner, sent someone to take pictures and look at the sleeper sofa, and sent a brand-new one out the same day! The bedroom door hinge was also not attached to the door, and that was fixed as well. Staff was very... read more