Centura Medical Group Primary Care Woodlands

Frankie W 

on BBB

a year ago

I had recently went to the *** My feet and legs was rolling. I have type 2 diabetes. As I explain to the doctor I have not taken care of my self nor have I had in medications. In Las 3 years, mystery schools of my teenage sons being killed that I haven't been taking care of my son as I told him that I found very ill. My feet were red and swollen as well as my legs. And that I had had diarrhea the day before. And they told me to contact my doctor and did nothing in return no insulin, no hydrating. No, looking at the bottom of... read more

Nathan P 

on BBB

a year ago

TLDR: charged me $3,300 for a cut they put tape on, and pressured us by saying we shouldnt leave until we paid a portion of the bill at the hospital. Denied my dispute, stating they couldve charged more even though my insurance said they charged me the max ******* I have never had a worse hospital experience. A place like this is the reason people lose faith in the healthcare system and in humanity. I am disappointed that this place is allowed to call themselves a nonprofit and I recommend going anywhere else where you can r... read more

Prasad V 

on BBB

a year ago

We went to urgent care and the doctor saw the kid for ear pain and suggested to take Ibuprofin. For this they sent two claims to the insurance under "USACS Community Emergency Services of ******** **** for **** doctor charges and other one under ***************************************** for facility charges of around 115. Insurance is treating them as two services because they are filed as two separate claims and I called the billing of centura and even conferenced insurance rep twice but they refuse to cooperate and combine... read more

Gary A 

on BBB

a year ago

Literally 100 or more phone calls, messages and emails, totally probably ***** HOURS of my time to resolve billing issues that 100% were the result of Centura mistakes. Nothing worked, you can't contact corporate because the phone number listed was NEVER, not once, answered. It's a recording that says "if you've reached this message during normal business hours we are away from the desk, please try your call again later." I called at least 30 times on different days, different times, never once did anyone answer the phone, s... read more

John S 

on BBB

a year ago

Deceptive billing practices. Double and triple billing. Visited St. ******* urgent care in ************ during a ski trip. My daughter heart her wrist. Wanted to get a Dr to look at it. So I looked up Cigna in network urgent care. The front desk would not give me a price or estimate for visit. Dr did not even look at the wrist and made us get an X-ray. Daughter was fine the next day. Keep getting bills in the mail. Total so far Id over $2,000 for a simple urgent care visit. You call to get an explanation on the multiple bill... read more

Donald C 

on BBB

a year ago

I've had a right hip replacement through *********************************** in ****** ******** through Central Health and was very pleased I am not pleased with southmore **** ************ in ****** the Centura Health place there is ridiculous I was assigned a nurse practitioner instead of a doctor at ************************************************** they're hard to get hold of they don't return calls they didn't do anything to help my wife who was epileptic and a patient there didn't do any blood work or follow up just sa... read more

Sheri M 

on BBB

a year ago

Asked my Health Insurance prior to 9/22 surgery what my out of pocket costs would be and paid this amount after saving because it was ALOT. In Feb or March 2023 a Centura Health refund card came for $800. I held onto that card for at least a month then chose to use it. Now in June, I get a bill for $400 of that back. I am assuming I will get another bill for the other $400 they refunded me whenever they feel like taking it back. Terrible way to do business. What a joke. 

Tom B 

on BBB

a year ago

Is there a way to give negative Stars? This review is for Centura Health care in southwest ******, *********** and **********.I HATE corporate hospitals! All week long we have tried to get an appointment to have stent removed. We called 4 times, left messages 4 times (during regular business hours and never talked to anyone), leave messages they call back (maybe) some time later, say we need to call someone else, maybe we make three or four more calls then finally we actually talk to someone, then they can't set an appointme... read more

Mike F 

on BBB

a year ago

Absolutely the worst decision to go to this place. I went to the **** at ****** Hospital and was given expensive tests that shouldn't have been given for an abcess tooth. They also prescribed medication that I was billed for, at an astronomical cost compared to the price of the 'scripts normal price. They knew that I was out of state, and I had to go to them, the place I was referred to. NEGATIVE 5 STARS.