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Castle Group

4.1
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About this business

Castle Group is the premier choice for property management, specializing in serving the finest residential communities. The company’s philosophy is an unwavering focus on the Resident experience; at Castle it is called Royal Service®. Castle is owned by CPAs that oversee a powerful combination of incredible people, streamlined systems, and advanced technology. Since no two properties are identical, Castle has created a menu of services that allows customers to create a solution that fits their needs. Castle does no... read more

Location details

12270 SW 3rd St STE 200, Plantation, FL, 33325, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.11,009 reviews
5
734
4
37
3
15
2
19
1
204
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Michelle G.'s profile image
Michelle G. 
on Birdeye

2 months ago

Absolute Joke at Runaway Beach Club Kissimmee. Staying here for nearly 2 weeks, a week in our car got towed in an area saying reserved only right outside our apartment. No markings about a tow away zone and when we caught them doing it. We tried to stop them 3 times. And nothing, he knew we were staying there. His name was Michael Fleshman and he did nothing. $200 later and lost 2 hours to Disney. No one has parked in the car spot the whole time why we were there. Tried to ask the owner for help, no help! Even though it’s il... read more

Joseph M.'s profile image
Joseph M. 
on Birdeye

8 months ago

Had to wait over 17 minutes on the phone to speak to someone. Before we had management company, I never waited over 2 minutes to speak to anyone. 

Paul D.'s profile image
Paul D. 
on Birdeye

a year ago

Paul Dreifuss Let me sum it up this way please; Castle Group is excellent! After six years of managing Island Walk at The West Villages, so happy we renewed our contract with them. Over time staff changed. New staff were as well trained, as knowledgeable and as friendly as previous. Communication to and from is excellent! They are really quite helpful and friendly. IAN. Many helpful and detailed warnings, suggestions and options provided before. After, staff worked extra long days to help us rebound and operate effectively ... read more

Chris El A.'s profile image
Chris El A. 
on Birdeye

a year ago

Not best family destination for this Airbnb motel  

Jeannette L.'s profile image
Jeannette L. 
on Birdeye

2 years ago

Thank you for continuing to do an amazing job! Silvester, Joseph, Doug and the entire team at Windsor at Westside have done a great job taking care of the community. I truly appreciate the support and care that we receive whenever we have any questions or concerns. This community is very well taken care of and it shows!!  

Jose V.'s profile image
Jose V. 
on Birdeye

2 years ago

I have the worst experience with this company. I request for a refund for the amount of $2,000+ I paid by mistake for my maintenance with The Cascades since last year and now it's new year I haven't received my refund yet. The manager of castle group told me over the phone that it was sent and i should receive it last week but till now I haven't receive the amount. This company is not honest and you cannot trust them anymnmore with what the manager is doing. If I didn't find out mypayment mistake, they will not return my... read more

Jose V.'s profile image
Jose V. 
on Birdeye

2 years ago

The manager is dishonest. You cannot trust this company. I happened tp pay my maintenance fee last 2020 for more than $2,000 but they havent refunded me yet. I wonder whos the lawyer who can help me refund my money against this dishonest manager of Castle group. 

Jaime's profile image
Jaime 
on Birdeye

2 years ago

I had a leak from my upstairs neighbors master bath that the association refused to assist me in getting resolved for weeks saying it was a neighbor to neighbor issue even though the neighbor wasn’t repairing the leak. After fighting with them they sent a notice to her which help but now that leak stopped they only want to patch a small part of my ceiling where it was cut but what about all the damage in seams and nails that now left circles in my ceiling??? I just purchased this condo and spent great deal updating it. They ... read more

Frequently asked questions about Castle Group

How is Castle Group rated?

Castle Group has a 4.1 star rating with 1,009 reviews. 

When is Castle Group open?

Castle Group is closed now. It will open on Wednesday at 8:30 a.m.