Casper - The Shops at Mission Viejo

Patrick Lancuba 

on Google

10 months ago

My experience with Casper has unfortunately been negative. The issue is one: they are not able to deliver what they promise. I ordered a Dream Max, and I was promised a delivery date in 10 days. I paid upfront. After 2 weeks it was delayed. And again. And again. And again. The delivery date kept being pushed back. The manufacturing and delivery service did not provide the store with a reliable estimate and as a result it was impossible to know if and when the mattress would actually be delivered. After more than one month, I... read more

Gregory Kutta 

on Google

11 months ago

So if you’re a college student or somebody buying your first mattress, I would recommend Casper. I stopped into the Mission Viejo mall store and ordered their top-of-the-line Casper mattress with an adjustable frame. It took three months between the mattress being delivered, and the adjustable frame being delivered both of which I had to carry upstairs myself. Between misinformation of delivery days and just lack of communication ( Good luck getting hold of somebody live) It was a disaster. Ended up having to send the adjust... read more

Alexander Bogart 

on Google

11 months ago

Have had a Casper mattress for a while, so when it was time for a new mattress, Casper was out first choice. Bruce was very helpful in the whole process and made it very easy to decide on which mattress fit our needs. 

Lori Hudson 

on Google

a year ago

Bruce was wonderful and knew his merchandise well and spent a lot of time educating me about the differences in all the mattresses. It can be overwhelming with so many choices. They are so comfortable!! I never felt pressured! 

Anonymous 

on Google

a year ago

Bruce was wonderful and knew his merchandise well and spent a lot of time educating me about the differences in all the mattresses. It can be overwhelming with so many choices. They are so comfortable!! I never felt pressured!