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Cason's Equipment
- Lawn Services
- Lowell, MA
About this business
Cason's Equipment is a family owned and operated company, specializing is the Sales and Service of Outdoor Power Equipment and Home Stand-by Generators. We provide service for all makes and models, and our extensive inventory of equipment and parts gives customers a wide range of top-brand names to choose from. Our home standby generator division provides customers with complete emergency power solutions with free onsite evaluations through complete installation and preventative maintenance service. Cason's Equipment has bee... read more
Location details
133 Congress St, Lowell, MA, 01852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I think its very nice that some people have had a good experience with Casons. service.Unfortunately my experience has not been so great.I have a small ***** generator that was brought in for service November ,2021.After seven month the generator still not repaired.They keep telling me that they are waiting for a part...Each time I call them they tell me that the part is on its way,Seven months and no part an no repair.
Business response:
Mr. *******, I am sorry your experience was not excellent at *******. I have reviewed your service order and the notes from the service department. They did evaluate your generator within the scheduled time, the part needed for the repair comes directly from the manufacturer. This is an *** part and we have no control over its availability. This is clearly a fault of ***** and not *******. We will be happy to continue communicating with ***** on your behalf if you wish.
I think its very nice that some people have had a good experience with Casons. service.Unfortunately my experience has not been so great.I have a small ***** generator that was brought in for service November ,2021.After seven month the generator still not repaired.They keep telling me that they are waiting for a part...Each time I call them they tell me that the part is on its way,Seven months and no part an no repair.
Business response:
Mr. *******, I am sorry your experience was not excellent at *******. I have reviewed your service order and the notes from the service department. They did evaluate your generator within the scheduled time, the part needed for the repair comes directly from the manufacturer. This is an *** part and we have no control over its availability. This is clearly a fault of ***** and not *******. We will be happy to continue communicating with ***** on your behalf if you wish.
RecommendedGreat bunch of people. Fast and priced right!
Business response:
Thank you so much!🥰
great customer service and experienced employee's.
casons installed a standby generator at my home. everyone was very helpful and knowledgeable. the timeline they gave me was accurate and i was informed every step of the way. i would recommend them to anyone.
Cason's Equipment installed our Generac generator with ease. Cason's is very dependable, professional and knowledgeable. I would recommend them to both family and friends.
I purchase a standby whole house generator from Cason's Equipment to provide whole house service in the event of a power failure. This was an $11,000 investment. The delivery was 3 weeks late, with no phone calls to so advise me (twice I waited all day on Saturdays, and they never showed, nor called). When it did arrive, it was damaged, and I was told the damaged parts would be replaced; they have not been replaced. The plumber that did the natural gas hook up walked across my floors with mud caked shoes and left a trail of ... read more
Great company to do business with
Re-posting this as the owner phoned me after seeing the initial review and offered to correct the situation, which he did not. I’ve included a detailed explanation below the initial review. I dropped a mosquito blower off for service on 8/7. Was told that I was looking at about 2 weeks for service. It had a damaged backplate that needed to be replaced. End of August, no communication so I called and they said that the part was on back order. It should be in the following wee... Continue Reading
Frequently asked questions about Cason's Equipment
How is Cason's Equipment rated?
Cason's Equipment has a 4.4 star rating with 181 reviews.
When is Cason's Equipment open?
Cason's Equipment is closed now. It will open tomorrow at 8:00 a.m.
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