This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Casey Honda Service
- Auto Repair
- Newport News, VA
About this business
Come for the automobiles, stay for the family. At Casey Honda, we count each and every customer as an extended family member. We've been providing quality Honda vehicles, parts, and services since 1958. But for us, it's not just about car sales. Our sales and service professionals are truly passionate about what they do, and they make all the difference. You'll come here looking for a new or used Honda vehicle, but you will get so much more. For starters, you will have access to a huge selection of affordable new, pre-owned,... read more
Location details
12943 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Outstanding service
The dealer contacted me about the car that I was interested in and I ended up buying a new car that was a great deal.
Replied immediately! Got an appointment on Sunday! Crossing my fingers I get the vehicle!
When you only want to no about the vehicle that you required about and not anything else that they have on there lot and they keep telling you that they have a lot more vehicles on there lot you are not interested in anything else. You are not going to go there in because you feel pressured
My experience was bad. I worked with a guy named Steve who was arrogant and angry. I tried to negotiate a price for a used car on the lot and he got offended and gave me major attitude. Not sure what business model is successful if you can't handle someone trying to make a deal. He sternly stated that the price on the internet was the lowest it could go, but then a week or two later dropped the price again. Their only goal was to get me to drive 3 hours to see the car. I would have thought that they would have been used to d... read more
Business response:
Before we post our prices we do a great deal of research to make sure we are putting competitive prices on the internet, the obvious reason is that if we are not competitive customers wont come in. Carmax is a one price dealership for example as well as grocery stores, retail shops etc.. We do allow our managers to make small adjustments to the online price based on various factors, an example of one of those would be the type of trade-in a customer has, There are times we adjust our prices either higher or lower based on ma... read more
It was a nice experience! Joseph was such a kind spirit!
Business response:
Francine thanks for the very kind words regarding Joseph and your business Jay Malone General Manager
Replied quickly
Very prompt with contacting me
Business response:
James thanks for kindwords and your businessJay MaloneGeneral Manager
This experience was a bit frustrating. I worked with 2 different people. The first gave me a price that was below MSRP, but when I asked for an "out the door" price he did not reply to me. The second person asked if they could help and I asked the same question. Again, no reply to my email. They were responsive, until they weren't.
Business response:
Joe thanks for the feedback, I am sorry you had a bad experience and I would like to talk about what happened. I can be reached at 757-591-1300Jay Malone General Manager
Frequently asked questions about Casey Honda Service
How is Casey Honda Service rated?
Casey Honda Service has a 4.6 star rating with 636 reviews.
When is Casey Honda Service open?
Casey Honda Service is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com