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Adela Seo 

on Google

a month ago

I will never visit here again. This was truly the worst service I have ever experienced. I went in with the intention of happily buying a gift, but instead, I left feeling completely upset. The sales associate who helped me was a young woman whose name started with Vi. She hardly responded, often looked annoyed, and repeatedly answered my questions with dismissive counter-questions. After I made my initial purchase, I mentioned that I was planning to buy a perfume as well, but she brushed me off, saying she would just give m... read more

Gabrielle Janatpour 

on Google

a month ago

The service here is terrible and far below the standard of other luxury stores—even the service at the Gap is superior. I scheduled an appointment with a watch specialist and arrived on time. The first associate asked for my name and then proceeded to call me the wrong one. She also asked who my appointment was with—I had no idea, since the confirmation email didn’t indicate. She awkwardly motioned me to a corner, spoke briefly with another woman at a table, and then told me she’d “help.” I explained that I had purchased a v... read more

Clive Heke 

on Google

a month ago

First class service as you would expect from a premium jeweler.