CARSTAR of Bessemer

Jerry R. 

on Birdeye

2 months ago

Just picked up my suv at car star. Looks ourstanding. The folks their are very friendly and kept me up yo speed on how my repair was going. This is the 2nd time i have had work done at this place and again very happy not only with my car but the people their and the great attitudes they have. 

Wende T. 

on Birdeye

10 months ago

I had someone hit my car on the rear passenger side, hit and run. I contacted my insurance after the last place was not a good fit. Donnie at Carstar was fantastic. They got my car in the same day. I've had it for 10 days, and it's beautiful. They cleaned the inside and outside. Very professional and knowledgeable. They kept me up-to-date the whole time my vehicle was there—exceptional service, highly recommended.  

Christopher I. 

on Birdeye

a year ago

Title: Extremely Disappointing Experience at Carstar Alpine Auto Body I cannot express how disappointed and frustrated I am with my experience at Carstar Alpine Auto Body. My car has been in their possession since December 15, and as of February 2nd, I am still without my vehicle. The level of unprofessionalism and lack of communication from the receptionist and Zach, who is supposedly in charge of fixing my car, has been appalling. On Monday, January 29th, both the receptionist and Zach assured me that my car would be rea... read more

Lisa Fox F. 

on Birdeye

a year ago

I don't usually write reviews but Eryn was so helpful, communicative and responsive that I had to giver her a shout out...our car was damaged in accident, towed to Carstar on North Peachtree and left overnight. The next AM, I called and that is when Eryn and I had our first call. From then, she went above and beyond to very quickly get the car looked out, disassembled and put together a quote for the insurance companies. That showed us the car was actually likely a TOTAL loss and would not be repaired at Carstar. However,... read more

Bob P. 

on Birdeye

a year ago

Horrible place with horrible office staff. Work on car seems ok. 

cherie d. 

on Birdeye

2 years ago

I took my car into Carstar Fred's about 2 months ago to have the back bumper on my car replaced. When I got my car back, it looked like new, and was cleaner than it had been in a long time! They weren't able to recalibrate the cross traffic and blind spot radar. They told me to take it to my dealership and Carstar would take care of the cost, since it was part of the repair estimate. They honored their word and paid for the recalibration. They were very professional and personable and made it easy to get a rental car while m... read more

Colin A. 

on Birdeye

2 years ago

One of the worst customer service experiences of my life. I originally picked Carstar Alpine in Aurora, CO to repair my 2018 Honda Accord after a parking lot incident due to it being a part of Geico’s Auto Repair Xpress program, the convenient location, and generally positive online reviews. I am writing this review in part to prevent others from making the same mistake. Carstar Alpine has had my car for more than 10 weeks now (since January 26th). The original estimate was 15 days, which quickly increased to “the end of... read more

Marsha M. G. 

on Birdeye

2 years ago

Everyone is very professional. They do a superb job in a timely manner. I would never go to anyone else but this company to have any repairs done to my car. Thanks for all you do. Marsja Geprge  

Jeph M. 

on Birdeye

2 years ago

Deceptive and unethical. My neighbor vandalized my car by intentionally and repeatedly slamming their door into my parked car. Under the guise of inspection the estimator removed the distint orange paint transfer as to remove evidence so statefarm can try to deny the claim. They are a contract shop for statefarm and their loyalty is to the insurance company not the car owners. They made an initial estimate of over 2k in damages but after statefarm discovered that the vandal was also insured by statefarm carstar denied makin... read more