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Carousel Custom Floors

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20 reviews
|Flooring|Pasadena, CA 91101

676 E Green St, Pasadena, CA 91101

(626) 795-8085

Closed now


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Carousel Custom Floors remains committed to providing full-service custom flooring with extraordinary attention to craftsmanship and detail. With every employee having a minimum of 25 years experience in the flooring business, smooth and superior service is inevitable.

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20 reviews
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Charles Q. on Yellow Pages

3 years ago

04/08/2018, 02:14 AM
I had new flooring installed. Everyone there was great and everything was finished on time and at a good price. Glad I found Carousel. Highly recommended.
James C. on Yellow Pages

5 years ago

05/20/2016, 09:11 AM
Perfect experience from start to finish. Knowledgable salespeople, great product and an especially flawless installation!
Matthew G. on Yellow Pages

11 years ago

03/18/2011, 13:59 PM
We recently had our master bedroom recarpeted, as well as two custom rugs done by Carousel. From the initial visit to the install, everything went very smoothly. We were pleased with the price, friendliness, speed of install, etc. and our new carpet looks and feels great. I recommend them with no reservations.
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PasadenaCustomer on Citysearch

14 years ago

02/28/2008, 04:37 AM
Poor Sales Experience – I can not recommend Carousel Floors because of the really poor sales service experience I had. I recently used them to install hardwood floors in our living room. While the installation was good, when I went back to get our kitchen done I had a really bad experience with the sales person I was using -- really bad follow-through that ultimately forced me to go to another vendor because they were not able to schedule my job for three weeks even though I had given them two weeks advance notice. This was very frustrating and the sales person was completely unapologetic -- even though she knew this was pushing our entire kitchen remodel back a number of weeks. I was really left with the impression that unless you are doing a *huge* project (more than $20,000) they are not interested in your business. I would have thought that as a repeat customer that I would have at least been given some attention and courtesy but was not -- this was a big disappointment. Don't waste your time with them - take your business elsewhere.
Pasadena Customer on YellowBot

14 years ago

02/27/2008, 17:46 PM
Bad Sales Experience I would not recommend Carousel Floors. Unless you are doing a very large and very expensive project they are not interested in your business. The sales person I had was Gail. I did a $9,000 project and the installation was great but when returned to them to complete my home I received really poor sales service from Gail that ultimately caused me to look to another vendor and caused my project to be delayed. Gail was really weak on following through with getting back to me and was disinterested in helping to complete the project.
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Bob F. on Yellow Pages

14 years ago

08/03/2007, 14:01 PM
I was very happy with the service at Carousel the staff was very friendly and helpfull i purchased hardwood flooring and I am very happy
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