Carolina Partners in Mental Health

Concerned parent 

on BBB

4 years ago

Horrible!! No one ever returns calls... and you have to search hard to even find a legitimate phone number---what's that about!!! Can't even email this bunch!!! But miraculously your billing works just fine and you can always reach them for that!!! Worst thing is many of their PAs are just happy to collect their Telehealth fee and write the prescription never really finding out if their patient has ANYTHING going on. When family members (who are listed on HIPPA form) call or try to get a message to the office about their con... read more

Anonymous 

on BBB

5 years ago

I have had major issues with Mindpath after initially seeking care under Carolina Partners. When the name changed to Mindpath problems become more evident. My initial caregiver was fired for, what was reported to me as, irresponsible medication management. The only available psychiatrist to see in my area blatantly blamed me for the medications I was put on and treated me like I was an addict. It is hard for me to understand such a rush to judgement when I have plenty of excess of the medication that I was prescribed, I only... read more

stef m 

on BBB

5 years ago

This company has bounced me around between THREE different providers in the past year, without notice and with extra charges to see a 'new' provider (even though it's their fault, not mine). And all I have needed is medication management. Not only that, but they charged me $100 for a service I didn't even receive... now weeks later, lots of phone calls between them and my bank, and still no refund. Though they've claimed they 'did all they could do' to refund the money they took out of my bank account. Also, their online por... read more

Karen W 

on BBB

6 years ago

This practice, 3 different offices, has failed me in my care for mental health. I was a many years patient until the doctor that I'd seen left the practice. Three different office locations and a provider there were of zero help. I've read rotating doors for medication, etc and I have to agree. One experience that I had was with my last appointment ever in the Cary office, I drove 45 minutes to the appointment, signed in 10 minutes ahead of my appointment. After 50 minutes NO ONE checked to see if anyone has signed in or if ... read more

Angela S 

on BBB

6 years ago

If I could give zero stars...would definitely do so. Horribly unprofessional, unethical, no real care, in it for the drug referrals evidently. Treated me as if I were already admitted. Obviously in the business for money made from drug kickbacks. Avoid at ALL COSTS. 

Andrea R. 

on BBB

7 years ago

Carolina Partners has an unbelievably inefficient and disorganized administrative and customer service department. Their intake specialist scheduled me for an appointment with a doctor who was not in-network for my insurance (despite my asking to see someone in-network), so I was required to pay the full fee for the service. Instead of recognizing the mistake and offering a refund, I was given the run-around for a year, with multiple customer service reps telling me differing things. They are very difficult to get ahold of. ... read more

Cathy G. 

on BBB

7 years ago

My counselor (******) just disappeared! She cancelled our last appointment. The company said she came into the office, turned in her computer and quit. I had been working with ****** ******* for a year and she just dumped me and her other patients without any notice; and no arrangements for continuity of care or anything. It was a real slap in the face. 

Jason E. 

on BBB

7 years ago

Stay away! I've never seen such gross incompetence and lack of professional conduct. My son has been without his medicine for over a week now due to failings of a departing doctor and of the emergency on call doctor. My wife and I have called and left voice mails day after day. We have called other offices and had urgent emails sent to office manager and still no returned calls. This is unacceptable. Of all places a mental health facility should offer the ability to get ahold of someone. This practice is ridiculous and I wil... read more

Brian M. 

on BBB

8 years ago

This is the most ridiculous business I have even encountered only made worse by the fact it is a medical organization. Two days after seeing one of their psyciatrists who put me on meds I had a very severe reaction that put me in the ER. The Doctor said to call immediatiely if there was any problem with the meds. I called and got VM, even at the front desk (normal business hours) left a message stating the importance of a return call. Five days and several repeat calls later still no return call even after I left several mes... read more