Carmax, Inc.

Tasia T. 

on Birdeye

2 years ago

Bought a vehicle from this location 2 months ago today. I am in disbelief with the treatment I received. Worst car buying experience i I've ever had. Horrible customer service. The sales management is terrible and the service department management needs work. One of the mangers Tammy made me and my family uncomfortable. Right then and there after encountering with her I shouldn't have bought it. She attempted to to reduce my trade in value by $2,000 using some very lame excuse. This place was very dishonest and at the time o... read more

Sarah K. 

on Birdeye

3 years ago

Absolutely HORRIBLE... Screwed up my paperwork 3 separate times forcing me to drive an hour out of my way back to the dealership a week later to redo it completely. It’s been a month and still have not received my copies of the paperwork nor has my old car loan (my trade in) been paid off, which is still considered an open loan in my name and now rendered payment past due affecting my credit. Made a service appointment over a month ago when I got the new car because of massive wind noise needing to be looked at, for a very s... read more

afterforeve12 

on Yellow Pages

13 years ago

I called ahead to Carmax to find out what the policy was regarding "Lemon Law/Buy Back" vehicles. I sat on hold for 15 minutes waiting for a sales rep. I was eventually greeted by Rick (no last name). Rick informed me that my type of vehicle should be no problem, and that the value of my vehicle because of this would only be affected "by a little bit". I told Rick, this was good news because I, was concerned about driving an hour and half, if Carmax was going to have issues purchasing my vehicle at a fair price. I proceeded ... read more