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CarMax

4.3

About this business

Specialties Welcome to CarMax, America's #1 used car retailer. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. We stand behind our used cars with a 7-Day Money-Back Guarantee. See our local CarMax for written details. Explore more than 40,000 vehicles at our 200+ CarMax locations nationwide. History Established in 1993. CarMax has been revolutionizing car buying since 1993, when we opened our first store in Richmond, VA. With our no-haggle prices and stress free, customer-focus... read more

Location details

3751 E Valley Rd, Renton, WA, 98057, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 7:00 p.m.
4.31,284 reviews
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Quincy Henry's profile image
Quincy Henry 
4 years ago

What was initially a great experience turned sour fast. Got approved rather quickly and was all set to have our new vehicle delivered when they said they suddenly couldn’t deliver because their delivery vehicle was broke down and we’d have to pick up curbside, that the car would be waiting on us when we got there. We go to pick up curbside and our car is not ready. We wait a good 20 minutes and then we call and we’re told they’re getting the car ready only to have a guy, Brennan, come tell us something isn’t right and he nee... read more

Rin Rust's profile image
Rin Rust 
5 years ago
Danielle Hullman's profile image
Danielle Hullman 
5 years ago
Sean Michaels's profile image
Sean Michaels 
5 years ago

Awesome experience, man I felt special. They financed through the company I requested. Took plenty of time for me. The same year/make/model/mileage car was across the street and it had key marks and ran rough. Car Max had a much better specimen at the same price. To the other bad reviewers, #@*$) happens. Welcome to life ! Always take reviews from entitled consumers with a grain of salt. 

Mark Lee's profile image
Mark Lee 
5 years ago

don't feel like being slapped around by like a used car dealership and the games they play reception is really sweet but the person auditing my car didn't know what he's doing 

ReeRee Benton's profile image
ReeRee Benton 
recommend  Recommended
5 years ago

there have been problems since I got my car in march BUT they have helped me with everything! good customer service! david in service is wonderful! hes the manager! 

Molly Grace's profile image
Molly Grace 
recommend  Recommended
5 years ago

Rosana & Niki helped me so much to make my car buying process quick and painfree. Thanks! 

MK Harkins's profile image
MK Harkins 
recommend  Recommended
6 years ago

First, I'd like to say I'll never buy from a dealer (other than CarMax) again. This process was painless and positive. If you go to Renton - ask for TYSON - he was great. Laid back, informative, and what I value most - not pushy or slick. I told him some of the things I wanted in a car and he came up with the perfect choice for me. The signing took about 30 minutes and I was done. They filled up the tank - put a pretty bow on the car when I picked it up - and generally made me feel important and valued. I can't recommend thi... read more

Genevieve James's profile image
Genevieve James 
recommend  Recommended
6 years ago

Michael was just THE BEST to work with. I’m surprised by the negative reviews because my experience was nothing but positive. Awesome customer service. I went through the financing process over the phone the night before and it was super simple. Went in the next morning and left with an amazing car with low mileage for a great price. I think I was there for maybe an hour and a half! I would absolutely recommend CarMax. 

Frequently asked questions about CarMax

How is CarMax rated?

CarMax has a 4.3 star rating with 1,284 reviews. 

When is CarMax open?

CarMax is closed now. It will open at 10:00 a.m. 

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