3120 Pacific Pl SW, Albany, OR 97321 United States
https://jeffreycarldmd.com/Index.asp
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Top Dental in your area
(4) · Cosmetic Dentists
Kutsch & Renyer Family & Cosmetic Dentistry
(541) 928-9299BIRDEYE FOR BUSINESSES
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Gwen Lee on Healthgrades
3 years ago
10/30/2020, 09:34 AM
I’ve been going to Dr. Carl for 20 years and I love him and his staff! It is consistently a great experience! I highly recommend this office!
Ashlie Fawver on Facebook
3 years ago
08/18/2020, 14:04 PM
I do recommend Dr. Carl, however I want to make sure my experience was heard. I absolutely love Dr. Jeffrey Carl, however have different opinions on the receptionist/insurance protocols. I had explained that I left my previous dental office because they failed me multiple times on verifying insurance, which is now why I was coming here. I have a health condition that allows me 4 cleanings a year on my insurance, but it is sort of a sticky situation sometimes. I explained that I just got dental insurance back on my plan. I went into my appointment, 10 minutes early and they did verify insurance - but only the fact that it said “termed.” I did not receive a phone call of an issue ahead of time. I completely wasted my time and theirs by having to leave and figure out why the insurance wasn’t working. All could’ve been resolved and everyone happy if they had just called, emailed, texted a bit ahead of time. I hope you change this policy for your patients in the future for customer service. Very disappointed.
Ashlie Fawver on Facebook
3 years ago
08/18/2020, 03:20 AM
*update 9/28/2020. This office has gained some redemption. I’m always understanding of life events we can’t control and new associates being hired, but a little humility and kindness goes a long way. I received an apology for how my situation went and ended up rescheduling. My original review was not in poor taste, merely to give some constructive criticism in how the office contacted their patients.*
I do recommend Dr. Carl, however I want to make sure my experience was heard. I absolutely love Dr. Jeffrey Carl, however have different opinions on the receptionist/insurance protocols. I had explained that I left my previous dental office because they failed me multiple times on verifying insurance, which is now why I was coming here. I have a health condition that allows me 4 cleanings a year on my insurance, but it is sort of a sticky situation sometimes. I explained that I just got dental insurance back on my plan. I went into my appointment, 10 minutes early and they did verify insurance - but only the fact that it said “termed.” I did not receive a phone call of an issue ahead of time. I completely wasted my time and theirs by having to leave and figure out why the insurance wasn’t working. All could’ve been resolved and everyone happy if they had just called, emailed, texted a bit ahead of time. I hope you change this policy for your patients in the future for customer service. Very disappointed.
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Adina Olivares on Facebook
4 years ago
08/20/2019, 08:39 AM
Let me just say straight out, I DO NOT LIKE DENTISTS!! 😉. Something to do with a bad experience while in the Army. I loathe going to the DDS. I am nervous, scared and uncomfortable. Dr. Carl has to be, hands down one of the best DDS I have gone to, ever. Kind, compassionate, great sense of humor and great skill & technique. I am very grateful I found him and plan to keep him ‘forever’ as my DDS. Also has very sweet office staff (DH/RDA/admin).
Hailey Haldeman on Facebook
5 years ago
07/25/2018, 04:21 AM
Dr. Carl and his staff were great! Andrea did a wonderful and thorough job cleaning my teeth and she was kind and easy to talk to. Dr. Carl was also very personable and knowledgeable. He suggested we wait and keep a close eye on an area instead of filling it right away unnecessarily. I really appreciated his conservative approach. This office appears to really care about what is best for their patients!! I recently moved to Albany from Idaho and I’m so glad that I chose Dr. Carl’s office for my dental care! I would most definitely recommend them!
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