CareSpot Billing Division

S. Picus 

on Google

5 months ago

My wife came in for an ear infection. They charged us over $250.00, including prescriptions. After a week of antibiotics, no improvement. I called and asked Erica, the phone answering person, to speak with the Dr or someone that could help us. She refused, she would not even ask the Dr to contact me. So, after explaining the situation again, I asked her what they could do to help my sick wife. She said the only option is that we would have to come back in and pay their fees again if we wanted to talk to the Dr. When I presse... read more

Samantha Steighner 

on Google

9 months ago

The receptionist has been extremely unprofessional during my experience. She hangs up mid conversation and I can barely hear her when she does speak. I had labs sent 5 days ago with no updates or ways of communicating with a medical professional. 

Jennifer Sullivan 

on Google

a year ago

I've been on just on hold, on the phone for 30+ mins because they can't find the bill or eob... I have it in front of me. she's being so rude; she put me on hold before I could explain I have the claim number on the eob. I also have tried to explain to her multiple times she is mixing up two of my visits and the payments associated with them. Which is unacceptable because ones 2/2023 and the other 8/2023. She has put me on mute to ignore what I'm saying and when I try to speak up she responds with are you done so I can talk.... read more

Angelita CD 

on Google

a year ago

The billing department affiliated with carespot is a total scam. They sent me an outrageous bill and I can’t get ahold of anyone to assist with this matter. I’ve emailed them three times and called every day. No help at all.