CARE Clinic

Justin Rutter 

on Google

3 months ago

Jannette speaks clearly and politely on the phone. It would have been easier for me to pursue medical self care if other receptionists communicated half as professionally as she does. I have rejected mental health care occasionally throughout the past ten years simply because of the attitude of the customer service staff at various other mental health offices in different locations. It is a shame other companies can't or won't prioritize patient communication to the level of excellence the Care Clinic does in Melbourne. 

Erin Hara 

on Google

3 months ago

! Was over billed and had a credit over $200 on my account, when asked to apply that credit to future visits I was told they don’t do that and I’d need to wait on a refund. The refund (I was told) would be processed after insurance paid any outstanding moneys. It was at that time (June 2024) that I asked that my chart be audited so I could get my money back. In July or August 2024 they removed $300 from my bank account without notice saying that was what I owed them and despite the credit which was over $200 at that point. S... read more

Darcy Lominy 

on Google

2 weeks ago

This company is very professional and accommodating and efficient. Their website is easy to navigate and straight to the point. 

susan carlisle 

on Google

3 months ago

Fabulous care! And easy visits! Love them! 

Ely 

on Google

a year ago

I feel like I've been scammed. They had me pay $230 for a patient establishment fee in advance for a virtual visit, but I was never seen. Customer service explained they would issue a refund, but that was over a month ago now and I have yet to recieve anything back. I have lost count of how many times I have tried reaching out to the office to ask for any follow up, but they've only answered their phones twice. Both times I've been told someone will get back to me. I'm still waiting, and they still have my money. I'm a stru... read more