Caliber Collision

Luis L 

on BBB

3 years ago

Bottom line up front: Truck turned in for service: Jan 10th 2022 Truck returned: Still held by Caliber today (Aug 16 2022) with no clear return date, and would like accountability. I am currently a customer working with Caliber Collision in ***********, MD as of early January 2022 when my truck was hit in an accident. I had paired the claim with GEICO & the inspection/assessment began. I also utilized a car rental in the meantime. After the inspection, they scheduled parts to come in but gave a false deadline for when they... read more

Wayne C 

on BBB

3 years ago

Had my wife's Mazda 5 fixed at store **********************. Very friendly staff and pat was wonderful to work with thanks. 

Tom K 

on BBB

3 years ago

Edgar A*******, an employee at Caliber Collission along with his unimpressive assistant Megan, had provided an estimate for my truck weeks ago... the estimate was approved by Travelers Insurance. After numerous emails and phone messages to get my truck scheduled for repair, Edgar said that first available repair was 2 months into the future... When I called back 10 minutes later and spoke with Megan, she said I could drop the car off Monday... and then Edgar called back and said that Caliber Collision was NOT doing any furth... read more

Roy B 

on BBB

3 years ago

Their body shop in ********** NY just replaced my damaged rear bumper. Throughout they were very courteous & friendly. They had the repair completed very quickly after receiving the parts. They also handled dealings with the car rental company very well. I would unreservedly recommend this branch of Caliber Collision. 

Charlotte L 

on BBB

3 years ago

They don't deserve a 1 star. The girl on the phone was of no help. When I told her I would take my vehicle somewhere else, not only did she respond eagerly but also enthusiasticly with ok. 

Scott L 

on BBB

3 years ago

Fantastic customer service. Fantastic work on my car. Updates were given every other day. Very professional in every aspect of the word. 

Vera D 

on BBB

3 years ago

The worst experience i have ever had with a body shop. Brought my truck in 6/7 with cosmetic damage needing to be fixed on bed and tailgate. Needed quarter panels and new tailgate for parts. Was not told how long for parts or to be fixed. I received my estimate 2 days later showing 99 days to repair! They had not contacted me about it so i called them. Was told 99 days is just generic number they put in but they didn't know when it would be fixed. I called back 6/13 and they told me parts would not be in until 6/24. I went a... read more

Charles G 

on BBB

3 years ago

3-4 months ago paid $4000 to have my ac repaired, was told if ANYTHING happened to my ac it was covered. The ac quit cooling and being told not under warranty. ANYTHING DOES NOT MEAN ANYTHING WITH CALIBER. THEY WANT $5900 to repair the ac they had already repaired. BEWARE!!! 

Cameron C 

on BBB

3 years ago

I was in a wreck a few days ago. I been given the run around by this company. I tried calling a few shops and the ones that work with Geico told me I need to call Geico to make an appt. I told my adjuster about this and I was told thats not how it works and gave me Calibers scheduling number. So I called that number and I was informed my adjuster was right, that I can make an appt with caliber and she started that for me at the shop that first told me they can get me in next week. So that shop called me and told me the same ... read more